Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. 

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. 

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. 

Job Description

About the role... 

The Renewal Sales Director will partner with Sales and Customer Success to drive conceptualization and implementation of renewal strategies and secure sustainable renewal pipeline. The ideal candidate will have proven execution of building and leading a renewal sales team, partnering with multiple Sales leaders to develop the renewal strategy and key processes. 

Renewals are the life blood of a company’s revenue stream, and the Renewals leader must be able to both focus on the achievement of Renewals targets while keeping a strong teaming approach in their engagement with Sales leadership. 

In this role you can expect to... 

• Partner closely with Geo leaders on continually refining our Renewals strategy/process and engagement with Sales & Customer Success 

• Ensure that Renewal policies, procedures and processes are understood and implemented consistently and cross-functionally  

• Follow Corporate guidelines and forecast current / future quarter renewal opportunities accurately and on a weekly basis  

• Partner with Sales leadership to ensure alignment in our go-to-market for Sales/Renewals  

• Become an expert in Sprinklr products and solutions, often re-selling the value and identifying future expansion opportunities 

• Provide role clarity for team members and link departmental goals to the larger organization and Corp Initiatives 

• Create and deliver summaries of key performance metrics that help the Sales organization focus on Renewals execution & expansion, our customer’s success and account planning for the Renewal 

• Engage with field operations to establish effective analysis of trends and performance in order to continually identify greater efficiencies. and achieve operational excellence. 

• Work closely with our Channels teams to drive growth and expansion via our partners 

• Assist Sales, Renewals reps and/or leadership with Renewals negotiations & strategic discussions 

• Lead cross functional initiatives in support of Renewals, collaborating closely with Sales, Operations, Customer Success and Finance 

You may be a good fit for our team if you have... 

• 10+ years of progressive Leadership experience in Renewals, Sales and/or Customer Success, preferably in a SaaS environment 

• 3+ years success leading a team of individual contributors and/or other managers 

• Strong executive presence and ability to closely partner with multiple layers of the organization 

• Strong financial/analytical background who is sales driven with a growth mindset 

• Experience scaling teams in a hyper-growth environment 

• Ability to adapt and plan on the fly and deliver on both the customer and organizational needs 

• Strong communication (both written and oral), negotiation, and presentation skills 

• Demonstrated focus on execution towards desired outcomes with a track record of success under pressure 

• Experience creating employee-focused programs to drive engagement  

• A strong understanding of enterprise software selling processes  

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: 

• Lead a new category of enterprise software that we call Unified-CXM. 

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. 

• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands. 

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus. 

To learn more about employee benefits by region, click here. 

To learn more about all-things-Sprinklr, visit our candidate resource hub here. 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.  

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. 

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. 

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.