Contactez proactivement vos clients existants pour leur présenter de nouveaux produits et services dans le but d'accroître leur part de revenus. Fournir des informations techniques, des conseils et une assistance précis et opportuns concernant les produits et services de l'organisation. Comprendre leurs questions techniques, évaluer leurs besoins et suggérer ou promouvoir des solutions pouvant inclure des produits ou services alternatifs. Entreprendre des recherches et élaborer des propositions de nouvelles solutions pour résoudre les problèmes techniques et assurer le suivi des points en suspens. Utiliser des bases de données ou d'autres systèmes informatisés pour maintenir la documentation à jour.

Quel sera votre rôle ?

- Contactez proactivement vos clients existants pour leur présenter de nouveaux produits et services dans le but d'accroître leur part de revenus.

- Apprend le secteur, le système, le module et le produit, et utilise ces informations pour interagir avec le client.

- Écoute les appels avec les équipes techniques, la gestion des comptes, les fournisseurs et/ou le client si nécessaire et, selon les directives, met à jour les systèmes de suivi des problèmes tout en tenant le client informé.

- Apprend à analyser et à évaluer les modifications apportées par le client, y compris les demandes de maintenance des options, grâce à une consultation approfondie avec lui, tout en apprenant les meilleures pratiques et à mener des recherches internes.

Qualifications minimales requises

- Bilingue français-anglais

- Diplôme d'études secondaires et expérience en B2B, soit dans la vente, soit dans le service client.

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Summary of This Role

Proactively call existing clients to introduce new products and services with the goal to increase revenue share. Provide accurate and timely technical information, advice, and assistance regarding the organization's product and services. Undertake research and develop proposal to new solutions to solve technical problems and follow-up on the status of outstanding issues. Use databases or other computerized systems to maintain up-to-date documentation.

What Part Will You Play?

• Proactively call existing clients to introduce new products and services with the goal to increase revenue share.

• Learns the industry, system, module and product, and uses that information to interact with client.

• Learns to analyze and evaluate client initiated changes, including options maintenance requests, through thorough client consultation while learning best practices and how to conduct internal research. May perform maintenance on accounts. Verifies system changes made and ensures the outcome is accurate.

• Learns about the client and begins building credibility through knowledge of systems and product functionality.

• Learns how to interpret technical client issues and project requests.

What Are We Looking For in This Role?

Minimum Qualifications

• Bilingual in French and English

• High School diploma + experience in B2B sales or outbound Customer Service

Preferred Qualifications

• Typically Minimum 2 Years Relevant Exp

• In the credit card industry

#LI-Hybrid

Who are we?

Global Payments is a Fortune 500 company and leader of the payment technology industry with over 24 000 employees worldwide. We pride ourselves on innovation and inclusion. 

Our team is helping customers achieve amazing results. It’s our passion for success that has led to years of outperforming the competition. Join us and make your mark on the payments technology landscape of tomorrow.
 

How we care about our people:

• Real opportunities to grow professionally

• Collaborative, friendly work environment with a relaxed, casual dress code

• Health insurance

• Short-Term and Long-Term disability coverage

• Life insurance plans

• Retirement savings programs

• Employee stock purchase program

• Employee assistance program

• Tuition reimbursement program

• Gym membership corporate rates

• Volunteering opportunities

• Safe place for the LGBTQIA2+ community

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We sincerely thank all applicants for their interest. We will only contact those selected for an interview.

Global Payments is an equal opportunity employer. We value diversity and inclusiveness and provide equal opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity or expression, physical or mental disability, or any other basis protected by law and we are happy to provide our team members with a healthy work environment.