We are Ultra Precision Control Systems

Ultra PCS is a leading developer of mission and safety critical equipment in the defence and aerospace industry. Our team of experts are at the heart of our success, which is why we are dedicated to fostering a safe working environment and a positive culture where every staff member feels valued and respected.

We solve our customers' problems, providing engineering solutions to safety and mission critical challenges in the air and on the ground. Our solutions can be found in the latest military aircraft and vehicles, in civil aircraft, and in unmanned vehicles.

We also offer innovative products optimised to support the unique challenges of the dismounted soldier. We help to ensure our customers get to where they need to be safely, achieve their objectives and keep on going back.

Flexible Working

Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It's the 'innovating' and 'empowering' values that we ASPIRE to be. We welcome the challenge to work in new ways and have trust in you when getting the job done because we recognise, our business is our people.

Job Description

Ultra Precision Control Systems (PCS) are looking for a Customer Account Executive to join the Customer Service Function. As a key member of the Customer Services team, you will manage our existing and potential customer relationships to increase our sales, profitability and customer satisfaction.
You will help ensure that the business meets our customer commitments

Primary Responsibilities:

• To provide a professional customer interface.
• To liaise with Planning, Procurement and Manufacturing departments to ensure delivery to customer schedule requirements
• Progress customer issues to the mutual satisfaction of the business and our customers.
• Expedite critical deliveries through the business, exploring and unlocking bottlenecks.
• Ensure the delivery of our key contractual and support commitments
• Attend weekly/monthly delivery schedule reviews
• To liaise internally providing an update to any change to requirements of the agreed customer schedule and company priorities.
• Support the cash collection process to maximise our cash flow.
• Process customer orders through the MRP system

Additional Activities:

• Support in the negotiation of any amendments to our existing contracts
• Support the writing of proposals  or quotations to develop business opportunities
• Review, enhance and promote our existing services.
• Support the provision of feedback on market trends and customer behaviour.
• Share feedback from customers on our performance within the business, helping to develop and implement improvement plans where necessary.
• Support the production of proposals and quotations following the correct company processes.
• Implement improvement initiatives
• Maintain the high quality standards that our customers expect
• There may be additional activities to perform from time to time.

Skills and Experience:

Essential

• Well organised and confident individual able to take the lead on Customer issues
• Customer focussed but with strong understanding of the impact on the business
• Effective and persuasive influencer
• Good clear presenter
• Good communication skills both verbally and in writing
• Works effectively with others
• Proactively able to manage own work to in order to achieve objectives
• Use own initiative within the scope of the role
• Plans work and delivers on time
• Seeks solutions to problems encountered
• Makes timely decisions within the scope of the role
• Demonstrates a “Can do” positive attitude
• Using MRP system
• Personal Attributes: High level of IT skills, experience utilising Microsoft Office products (Excel, Word, PowerPoint and Outlook).  Skilled in problem solving, communication, planning and organisational skills.  customer facing skills and ability to interface with all levels within internal departments

Desirable

• Direct customer interface experience
• Aerospace experience (military & civil)
• Project / Task Management skills
• Commercial awareness with good knowledge of terms and conditions
• Export Controls awareness

Benefits:

Every employee is critical to our success and as such we offer a range of flexible employee benefits along with career development opportunities.

• Flexible working within core working hours

• Early Finish on a Friday

• 25 days holiday with the option to buy/sell 5 days plus bank holidays.

• 4 times your annual salary in life assurance

• Flexible benefits package (benefits such as, retail vouchers, gym discounts, health screening and more!)

• Pension Scheme - Less than 5 years' service up to 5.5% employer contributions, 5 years' service + up to 7.5% employer contributions. 

• Sports and Social club

• Supportive and friendly working environment with regular team events

Nationality Requirements

Candidates must be able to work in the UK without restrictions in accordance with UK National Law and be prepared to successfully undertake an appropriate level of UK National Security Vetting according to UK Government National Security Vetting criteria.

Diverse & Inclusive Employer

Ultra PCS is an equal opportunities employer that values diversity, inclusion, equity and equality. Underpinned by our values, behaviours, and policies, we want you to feel empowered to be your best and authentic self.

We promote a workplace that welcomes people from all backgrounds and cultures; believing that this will increase our diversity of thinking, and ultimately ensure we continue delivering on our commitments to our customers.

We do not discriminate based on race, religion, colour, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status and welcome applications from all candidates.