ICF Next is especially recognized for its work with European institutions and international organizations, designing and running fully integrated communication campaigns, as well as tailored services like media relations, event organization, audiovisual production, and digital engagement.

Our mission is to move audiences from passive engagement to long-term brand loyalty, advocacy, and shared identity. We help clients navigate complex, business-defining milestones and create lasting connections with citizens, stakeholders, and communities.

We are seeking an experienced, proactive, and detail-oriented Resource Operations Specialist to drive the financial, administrative, and operational coordination linked to the delivery of consultancy services to the European Institutions. With a strong background in outsourcing management, you will play a central role in ensuring the efficient execution of framework contracts through robust invoicing, reporting, and operational follow-up. You will work closely with the Account Director, provide support to other team members, and ensure that internal standards and client expectations are consistently met. 

Key Responsibilities 

• Act as a key operational point of contact, to the clients and internal and external consultants, ensuring seamless coordination across finance, procurement, recruitment, and contract teams. 

• Lead the review and validation of supplier invoices, ensuring full compliance with contractual terms, framework contract rules, and internal procedures. 

• Oversee and coordinate the preparation of client reports and invoice issuance, ensuring accuracy, timeliness, and alignment with project and contractual requirements. 

• Monitor and manage consultant timesheets, ensuring accuracy, completeness, and timely submission, while guiding junior colleagues in related administrative tasks. 

• Collaborate closely with the Account Director, Project Managers, and Finance teams to track project profitability, financial performance, and operational risks. 

• Organize, manage, and quality-check documentation for project closures and audits, ensuring proper compliance and traceability. 

• Create, review, and refine professional presentations and internal reports (e.g., PowerPoint) for internal and client use. 

• Support and supervise recruitment processes, coordinating candidate screening, interview scheduling, and documentation management, while providing oversight to junior administrative staff. 

Your Profile 

• Minimum 5 years of experience in administrative, financial, outsourcing, or project support roles, ideally within a consultancy or service-delivery environment. 

• Proficient in Microsoft Office Suite; experience with ERP systems (e.g., Deltek, SAP) is a strong plus. 

• Fluent in English (spoken and written). 

• Strong attention to detail with excellent analytical and problem-solving skills. 

• Highly organized, structured, and able to manage multiple priorities under tight deadlines. 

• Experience or strong interest in recruitment coordination or HR support is desired. 

• A proactive team player with the ability to work independently and support junior colleagues. 

• Fast learner, eager to further develop skills and assume increasing responsibility. 

• Comfortable collaborating with cross-functional teams (finance, procurement, recruitment, contracts). 

• Familiarity with the European Institutions and framework contracts is a strong advantage.