About Apollo Agriculture:
Apollo Agriculture is a leading agri-fintech platform empowering small-scale farmers across Africa to increase their profits and farm more sustainably. Apollo uses artificial intelligence and automated operations to unlock the massive, untapped small-scale farming market. Apollo enables farmers to access the optimized financing, high-quality farm products, expert digital advice, and risk management solutions they need to invest and scale their businesses. Apollo grew paying customers over 2.5x in 2023 to over 200K small-scale farmers in Kenya and Zambia, increasing revenue to nearly $30M with robust unit economics. Apollo partners with key global agriculture companies like Bayer, OCP and Yara, and is backed by Anthemis, Chan Zuckerberg Initiative, Flourish Ventures, Leaps by Bayer, and Softbank Vision Fund. Apollo’s team brings together technology, credit and operations experience from The Climate Corporation, Google, Capital One, Revolut, and One Acre Fund.
About the Role:
We are seeking experienced call center executives to join out team as General Customer Experience agents. The General Customer Experience Agent is a key member of Apollo Agriculture’s General Agent Pool, working within the dynamic General Customer Support Workstream. This role involves handling customer inquiries, conducting outbound calls, and ensuring excellent service delivery. Agents are allocated to different queues based on work volume, and assignments can change frequently, even hourly, to meet the demands of a fast-paced call center environment.