Posted:
5/27/2026, 5:00:00 PM
Location(s):
Massachusetts, United States ⋅ Boston, Massachusetts, United States
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Customer Success & Support
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The SUCCESS Program is a 3-month paid employment program designed to provide opportunities for individuals who have completed a pre-employment program and/or come highly recommended by a community partner or agency.
Qualifications
Principal Duties and Responsibilities:
• Perform duties under moderate supervision with intermediate to advanced proficiency, as outlined in the relevant job description
• Assist with special projects as directed
• Perform additional duties as requested
• Follow HIPAA guidelines to protect patient privacy and confidentiality
• Adhere to hospital and departmental procedures, policies, and guidelines
• Demonstrate flexibility and professionalism in working with diverse people and situations
Requirements:
• High school diploma or equivalent preferred but not required
• Must be 18 years or older
• Must be able to read, speak, and understand English
• Strong customer service, time management, and multi-tasking skills
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
No experience required
Knowledge, Skills and Abilities
- Must be reliable and punctual.
- Good time management skills.
- Strong oral communication skills.
Additional Job Details (if applicable)
Physical Requirements
Remote Type
Work Location
Pay Range
$17.71 - $25.28/Hourly
Grade
2
EEO Statement:
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Website: https://www.massgeneralbrigham.org/
Headquarter Location: Somerville, Massachusetts, United States
Employee Count: 10001+
Year Founded: 1994
IPO Status: Private
Industries: Health Care ⋅ Home Health Care ⋅ Medical