At Moss, we help companies spend smarter. We’re a place where aspiring, adaptable quick-thinkers thrive, and we’re set to become the next leading spend management platform in the European FinTech industry.

Join our Payment Operations team at Moss as a (Senior) Cards Operations Specialist (f/m/d)! 

Our Payment Operations team handles all our payments processes, guaranteeing a seamless and efficient experience for our customers across various countries. As part of this team, you will have a strong focus on our cards business, work closely with stakeholders inside and outside the organisation and be an expert in card payment infrastructure.

Your responsibilities

No day is the same at Moss, but here’s an idea of what you could be doing day-to-day:

• Investigate card transaction issues: Act as the first point of contact for identifying, investigating and resolving card transaction issues

• Collaborate with stakeholders: Work with internal and external stakeholders (merchants and acquirers) throughout your investigations

• Manage card payment disputes: Take charge of card fraud investigations, handle chargebacks and liaise with acquirers for resolution

• Prepare reports: Be responsible for timely and accurate Mastercard, Apple Pay/Google Pay reporting

• Manage card stock: Oversee and manage our physical card inventory, ensuring accurate stock reporting and efficient stock management

About you

We think you’ll need the following experience and qualifications to succeed in this role: 

• Previous experience working with card transactions and card declines

• Prior experience working in an operational role within the fintech, finance, banking or similar field

• Good command of SQL

• Strong communication skills in English (C1); German skills is a plus

In addition, here are the skills and attributes we are looking for:

• Analytical: By effectively leveraging your SQL and Microsoft Excel/Google Sheets skills, you drive solutions supported by data.

• Customer-centric: Placing the customer at the forefront, you showcase ownership and responsibility, aligning processes with customer expectations and internal requirements. 

• Improvement-driven: With a proactive mindset, you identify, investigate and address inefficiencies, striving to streamline operations and improve workflows, while also prioritising tasks strategically to ensure maximum impact from your efforts.

• Collaborative: Engaging effectively with internal and external stakeholders, you communicate clearly and methodically to ultimately deliver exceptional service to customers.

• Quality-oriented: You consistently execute tasks with a reliable and error-free approach, taking pride in the quality of your work. 

Our offer

We believe the greatest benefit we can offer you is the opportunity to grow in a fun environment, to develop your skills and progress your career - we’d like to help you on that journey. Here's what else you can expect:

• A dynamic work environment where innovation and creativity are highly valued

• A supportive, motivating and inspiring culture in our beautiful office in the heart of Berlin

• An annual learning budget of 600 euros

• An Urban Sports Club membership

• Access to our mental health and wellbeing offering, including 1-on-1 coaching sessions

About Moss

Moss is a SaaS scale-up business founded in Berlin. In the last years, we have built a passionate team of circa 250 people from 40+ nationalities in 6 offices across Europe.

To date, we help over 3000+ businesses in Germany, Netherlands and the UK to spend smarter. Our leading spend management solution encompasses corporate cards, invoice management, employee cash reimbursements and controlling modules that help finance teams save thousands of hours in manual data processing and gain complete control while enabling their teams.

Moss has raised a total of €180 million in funding and is backed by renowned tech investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures and A-Star.

Not only do we embrace and celebrate the diversity of our customer base, but we also strive to do the same for our growing team. At Moss, we offer equal employment opportunities regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, or other class protected by applicable law.

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