Associate, Product Operations

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About the role:

CHANEL is looking for an Associate to join our Fashion After-Sales Team in Piscataway, NJ. This role will be a key member in our After-Sales team. This person will be responsible for assisting with the day-to-day After-Sales operations. The coordinator will be responsible for working with our client relations, quality, and workshop atelier on daily functions involving Product inspection, repair feasibility, repair organization, and repair quality control.  Our ideal candidate will have 1-2 years of experience and passion for product and client services.   

What impact you can create at CHANEL:

• Create process improvements in the organization and segregation of repairs within the After-Sales space and workshop, implement process flows for stock and client reapairs to ensure lead times are sustained

• Manage accurate count of all items flowing in / out of the repair workshop daily

• Ensure finished repairs comply with CHANEL quality standards – work with Artisan managers on repairs that do not meet quality standards

• Perform admin functions related to outbound repairs, including system steps and photographing repairs

• Organize outbound repair shipments, partner with outbound logistics team on repair shipments, priority repairs

• Occassionally partner with Inventory Controller on cycle counts and physical inventory processes

• Identify process efficiencies with existing processes

You are energized by:

• Working in a highly collaborative environment

• Passion for product, with high attention to detail

• Multi-tasking within projects in a dynamic, fast paced environment

• Being comfortable with decision-making

• Strong passsion for enhancing the client experience

• Collaborating with passionate teammates

What you will bring to the team:

• Excellent communication skills

• Strong attention to detail

• Passion for product and understanding of the CHANEL client experience

• Ability to work colllaboraitely across department

• Ability to thrive in a team environment

Position Logistics:

• Mininimum 1-2 years of related experience (operations, retail, client experience role)

• Excellent verbal and written communication skills

• Comfortable working in systems

• Proficiency in MS Office

• Bachelors degeree (preferred)

• Work-Place Essential: This role requires 5 days in person office at the Piscataway, New Jersey office.

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.

Compensation:

• The anticipated base salary range for this position is $26-$33. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing 2-week August Office Closure and a Wellbeing fund

• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)

• Generous paid time off policies to include vacation, holiday, sick and volunteer days

• 401K and other incentives

• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program

• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information:

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all.  We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.

• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community:

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.

• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability:

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.

• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture:

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.  US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Fondation Chanel:

• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.    

• For more information, please navigate to the Fondation Chanel website here  

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.