• Oversee all aspects of operations including event preparation and services, housekeeping, setups and changeovers, crowd and risk management, fire & life safety and OSHA compliance.
• Works with Director of Operations in the development and implementation of operational/departmental procedures.
• Provide daily building inspections to ensure policy compliance and quality control.
• Administers preventive maintenance and work order programs.
• Schedule, lead and advise part time conversion and housekeeping staff.
• Meet with appropriate staff to outline work that must be done for the day/week.
• Approve all hours worked for housekeeping and setup departments on a timely basis.
• Prepare work schedules and ensure adequate coverage for department and specific events.
• Ensures that all operations equipment is maintained correctly.
• Has knowledge of sense of timing as to what activities should be taking place within a time frame to accomplish necessary tasks to ensure a successful event.
• Implement and train all employees on the operating procedures, preventative maintenance schedules, emergency plans, and safety/risk management policies that conform to the ASM Global standards and best practices.
• Maintain equipment and supply inventory.
• All other duties as assigned.

Education and/or Experience       

• Bachelor's Degree preferred
• One to two years previous experience in an arena and/or performing arts center required
• Valid Driver’s License
• Experience supervising part time staff of 100+ individuals 
• Ice Maintenance Experience not required, but willingness to learn is preferred

Skills and Abilities      

•  Be familiar with operational procedures, facility capabilities, industry terminology, event related services and technical requirements anticipated for the facility.
• Follow and adhere to all safety precautions, building codes, rules, regulations, risk management and emergency procedures.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Meet the physical demands of the job. Must perform strenuous physical duties at times, including lifting, carrying, moving and climbing.
• Work independently, exercising sound judgment and initiative. 
• Good written, verbal and interpersonal skills required; ability to interact with all levels of staff including management.
• Professional presentation, appearance and work ethic.
• Ability to work irregular/extended hours, including night, weekend and holiday duties as required.  Must be available for after-hour emergency calls.