Posted:
3/10/2025, 5:48:29 AM
Location(s):
England, United Kingdom ⋅ London, England, United Kingdom
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Business & Strategy ⋅ Data & Analytics
dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.
Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.
dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.
We’re looking for a Business Intelligence Analyst who expects more from their career. It’s a chance to extend and improve dunnhumby’s Business Intelligence Team It’s an opportunity to work with a market-leading business to explore new opportunities for us and influence global retailers.
Joining our team, you’ll work with world class and passionate people to help manage and drive usage of the dunnhumby Catalogue on SharePoint which captures the full dunnhumby offering of “What we Sell” across the business. We are also developing a new SharePoint site that will bring together all the propositions that dunnhumby sell and need someone to assist in project co-ordinating this work, which will involve working with our Proposition Teams to ensure we leverage the best content.
In addition, the role will support the delivery of the Global Client Satisfaction Survey (NPS) that we deliver on a quarterly basis. Working with our 3rd Party Market Research Company to ensure we are contacting the right clients and getting the best response rate to our Survey. Furthermore, working with our Regional Directors and their teams to ensure we are listening and responding to the client feedback thus enabling us to make better decisions and deliverables for our clients. Support the Manager in ensuring that we highlight and promote the value and the benefits of listening to Client feedback to our senior stakeholders in the business. Help drive our NPS Score to be as good as possible, so we demonstrate our customer first approach.
Finally, there is also an opportunity to support on some of our competitor intelligence work. We pull together the latest information on our competitors, for example, who they are working with and where. We help build competitor battlecards and have a good overall understanding of their Strengths. Weaknesses, Opportunities and Threats. This competitor intelligence will also help us shape how we position ourselves in the market and help determine clients we should consider now and in the future.
What you’ll be working on
What we expect from you
What you can expect from us
We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.
You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.
And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contact stephanie.winson@dunnhumby.com to discuss how we can meet your needs.
Our approach to Flexible Working
At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)
Website: http://dunnhumby.com/
Headquarter Location: London, England, United Kingdom
Employee Count: 1001-5000
Year Founded: 1989
IPO Status: Private
Industries: Advertising ⋅ Analytics ⋅ Big Data ⋅ Database ⋅ Social Media