About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

We are seeking an experienced and highly motivated Project Manager with a strong technical background and proven expertise in end-to-end tool deployment. The ideal candidate will be responsible for leading and managing the entire lifecycle of tool implementation projects, from initial planning and requirements gathering through to successful deployment, user adoption, and post-implementation support. This role requires a blend of project management discipline, technical understanding, and the ability to effectively communicate and collaborate with diverse stakeholders.

Responsibilities

• Project Planning & Strategy:

  • Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders.

  • Develop comprehensive project plans, including timelines, resource allocation, and budget estimates.

  • Identify potential risks and develop mitigation strategies.

• Technical Oversight & Execution:

  • Translate business requirements into technical specifications for tool configuration and integration.

  • Work closely with technical teams (e.g., developers, engineers, IT operations, IAM) to ensure successful tool setup, configuration, and integration with existing systems.

  • Oversee the testing phases (UAT, integration testing) to ensure tools meet functional and performance requirements.

  • Understand and troubleshoot technical challenges encountered during deployment.

• Stakeholder Management & Communication:

  • Act as the primary point of contact for all project-related communications.

  • Provide regular updates to stakeholders on project status, progress, risks, and issues.

  • Facilitate effective communication between technical teams, business users, and leadership.

  • Manage stakeholder expectations and ensure alignment throughout the project lifecycle.

• Deployment & Adoption:

  • Plan and execute the deployment of tools, including data migration and system cutover.

  • Develop and implement change management strategies to ensure successful user adoption.

  • Organize and deliver training sessions for end-users.

  • Establish post-deployment support mechanisms.

• Continuous Improvement:

  • Conduct post-implementation reviews to evaluate project success and identify lessons learned.

  • Recommend improvements to processes and tools for future deployments.

Qualifications

• Master’s/Bachelor's degree from an accredited institution 

• 5+ years of experience in project management, with a significant focus on software or tool deployment.

• Demonstrated experience in managing end-to-end tool implementation projects.

• Strong technical acumen with the ability to understand complex technical concepts and communicate them effectively to non-technical audiences.

• Experience with various project management tools

• Excellent communication, interpersonal, and leadership skills.

• Strong problem-solving and analytical skills.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.