Our mission is to help customers grow by driving value, delivering world-class support, challenging the status quo and creating solutions for business needs and outcomes. We create long-term partnerships with our customers that are built on trust. We’ve got a talented team of experts dedicated to help customers get the most value out of Braze. We succeed by making others successful – providing a great customer experience, and we support each other along the way. To achieve this goal, we’re looking for a passionate Delivery Manager.

WHAT YOU’LL DO

As a Delivery Manager, you will own the critical early phase of the customer lifecycle, onboarding Braze’s new clients, and working with Customer Success Managers & Agency Partners to deliver great results. You will be responsible for rapidly understanding each client’s business requirements and managing the program delivery, driving them to realize a fast time-to-value from their investment in Braze as efficiently as possible. You will be expected to manage your own book of business while supporting Agency Partners with theirs.

• Project manage a portfolio of customer onboardings to successful outcomes, accelerating Time to Value, growing and retaining customers.
• Support Agency Partners as they execute their own onboardings of Braze customers
• Collaborate with internal technical resources to empower and train customers to use Braze’s platform and powerful features as efficiently as possible.
• Engage with customer stakeholders to understand their business and technical goals for using Braze, building credible relationships throughout the customer organization, from senior staff to Braze end users.
• Coordinate effectively with client agencies and third parties to drive desired outcomes.
• Help drive early adoption, setting KPIs and success metrics for ROI.
• Advocate customer business use-cases to product development
• Understand and document client stakeholder roles & hierarchy within a detailed account to ensure successful transitions to the Customer Success Manager team after onboarding.
• Design and continually improve processes and materials that enhance efficiency and customer experience during onboarding.
• Effectively deliver engaging enablement training and workshops.
• Where required, tailor 1:1 onsite and remote onboardings to meet client needs and exceed expectations.

WHO YOU ARE

• 3+ years managing complex implementation projects across multiple senior client stakeholders at a SaaS company or similar.
• 3+ years managing complex programs in a related area, for example Consulting, Onboarding, Customer Success, Implementations, Project Management, or Technical Solutions
• Proven track record of effectively collaborating with external Partners/Agencies
• Significant project management experience and/or formal certifications (PMP, PMgP, Agile, Prince2 etc).
• Fluent in English and Spanish/Portuguese
• Good communicator with strong influencing skills
• Strong problem solving skills and ability to manage conflicting priorities
• You’re known for being a good collaborator and can motivate or maintain enthusiasm throughout the onboarding engagement
• High level of intellectual curiosity
• You have technical domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics or Programming (HTML etc).