Job Description:

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to leverage your skills to push one of the fastest-growing companies in the US to the top of the list. 

Pattern is the premier partner for global ecommerce acceleration and is headquartered in Utah's Silicon Slopes tech hub—with offices in Asia, Australia, Europe, the Middle East, and North America. Valued at $2 billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies in America by Inc. More than 100 global brands—like Nestle, Sylvania, Kong, Panasonic, and Sorel —rely on Pattern's global ecommerce acceleration platform to scale their business around the world. We place employee experience at the center of our business model and have been recognized as one of America's Most Loved Workplaces®.

Job Overview

The New Partner Onboarding Manager plays a pivotal role in ensuring the seamless onboarding of new partners and the continuous improvement of our internal processes. In this role, you will be responsible for coordinating the initial setup and onboarding processes for new brands, ensuring smooth communication and seamless transitions. You will also provide critical support to SEMs and other key stakeholders throughout the onboarding journey. The ideal candidate is highly organized, detail-oriented, and adept at managing multiple projects while providing exceptional support to internal teams and new partners.

Frequently Asked Questions

What is a day in the life of a New Partner Onboarding Manager?

1. Internal Communication:

• Facilitate effective communication between sales and services teams, ensuring everyone is aligned on onboarding timelines and expectations.

2. Onboarding Execution:

• Step in to handle the onboarding process if SEM assignment is delayed, ensuring that brand onboarding stays on track.

3. Support for SEMs:

• Provide ongoing support to SEMs on current onboarding brands up until the first sale, helping to navigate any roadblocks that may arise.

4. Pre-Sales Support:

• Assist in pre-sales activities, including attending calls and in-person meetings with potential clients to support the onboarding process.

5. Training & Guidance:

• Provide training and ongoing support to internal teams and external partners.

• Develop and deliver training materials and sessions tailored to various audiences.

6. Coordination of Expansions for Existing Brands:

• Manage the initial setup and coordination for brand expansions, ensuring all processes are aligned with existing operations.

7. Internal Communication Across Departments:

• Maintain strong internal communication channels with sales, services, brand management, marketplace, fulfillment, and territory offices to ensure smooth onboarding and expansion processes.

What will I need to thrive in this role?

• Experience managing expectations with clients in internal and external programs/projects

• Can see multiple projects through to completion simultaneously while maintaining SLA expectations

• Bonus if candidate has operational experience within the ecomm/retail industry

What does success look like in the first 30, 60, 90 days?

• In the first 30 days, success means quickly familiarizing yourself with Pattern business model, tools, and onboarding procedures. You should establish strong relationships with key internal stakeholders, including cross-functional teams. You will have successfully assisted in setting up your first brand partner. You’ll also start monitoring onboarding metrics to identify any immediate areas for improvement.

• By 60 days, you’ll have a solid understanding of the onboarding process and will be proactively identifying opportunities to optimize and streamline these procedures. You’ll have set up onboarding for multiple brand partners successfully, demonstrating your ability to manage and coordinate across various teams to ensure all onboarding aspects are aligned. Your relationships will be strong, enabling smooth communication and resolution of any issues. You’ll be actively using data insights to refine strategies and improve client onboarding experiences.

• At the 90-day mark, you’ll be seen as a go-to expert for onboarding, consistently delivering high-quality experiences. You’ll have begun optimizing the onboarding process, implementing improvements that have enhanced efficiency and client satisfaction.

What is the team like?

• You will report to the Senior Onboarding Manager and interface regularly with the Director of Brand Services You’ll also work collaboratively across nearly every function within the organization worldwide.

Sounds great! What’s the company culture?

We are looking for individuals who are:

• Game Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.

• Data Fanatics - A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

• Partner Obsessed - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

• Team of Doers - Someone who is a part of team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

• Initial phone interview with Pattern’s talent acquisition team

• Video interview with a hiring manager

• Onsite interview with a panel of department leaders

• Professional reference checks

• Executive review

• Offer

How can I stand out as an applicant?

• Be prepared to talk about professional accomplishments with specific data to quantify examples

• Be ready to talk about how you can add value and be the best addition to the team

• Focus on mentioning how you would be partner obsessed at Pattern

• Be prepared to talk about any side projects related to data and analytics

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include

• Unlimited PTO

• Paid Holidays

• Onsite Fitness Center

• Company Paid Life Insurance

• Casual Dress Code

• Competitive Pay

• Health, Vision, and Dental Insurance

• 401(k) match

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.