Job Description:

Key Responsibilities:

• Lead technical delivery of ServiceNow ITOM modules including Discovery, CMDB, Service Mapping, Event Management, and Cloud Management.

• Collaborate with Solution Architects and Project Managers to translate business requirements into technical specifications.

• Develop, configure, and customize ServiceNow applications and integrations according to best practices.

• Conduct workshops and technical sessions to gather and refine client requirements.

• Perform CMDB health checks, develop discovery strategies, and maintain data accuracy and integrity.

• Provide mentorship to junior developers and consultants.

• Troubleshoot complex issues and ensure timely resolution.

• Maintain documentation and ensure code quality through peer reviews and adherence to development standards.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field.

• Minimum 5 years of hands-on ServiceNow experience, with at least 3 years focused on ITOM.

• Strong hands-on expertise with ITOM modules: Discovery, CMDB, Event Management, Service Mapping, etc.

• ServiceNow Certified Implementation Specialist – ITOM required.

• Strong scripting skills in JavaScript, Glide, and Flow Designer.

• Solid understanding of ITIL and ITSM/ITOM processes.

• Experience with integrations using REST/SOAP APIs and MID Servers.

• Excellent problem-solving and communication skills.

Preferred Qualifications:

• Familiarity with cloud platforms (AWS, Azure, GCP) and infrastructure components.

• Exposure to Agile and DevOps delivery models.

• Experience working with third-party monitoring tools (e.g., SolarWinds, Dynatrace, SCOM).

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