It’s your time, make it matter.

At Peterson, we partner with our customers to build the future. For over 85 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose.

Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values.

You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter.  Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It’s time to use your skills and passion to do work that matters!

Job Description

SUMMARY

The IS Service Area Technician supports systems managed by Peterson’s Information Technology department. Responsibilities include building notebooks and desktops for new and existing technicians, imaging systems, troubleshooting hardware and software problems, installing software, opening and closing help desk tickets, prioritizing tasks, installing specialty applications from Caterpillar, Navistar and other vendors.  Responsibilities also include setting up workstations, installing printers, taking phone calls, providing remote support of field systems.  This role also provides support for some systems administration tasks including backup, setting up user access, password resets, risk management and other tasks as assigned.

ESSENTIAL JOB FUNCTIONS

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

• Installation and support for all user applications and enterprise applications- including specialty software from our vendor partners (Caterpillar, Navistar, Trimble)

• Perform workstation, laptop, and tablet builds

• Use existing software and process to properly document issue resolutions and builds

• Create, transfer, and maintain software license contracts

• Setup/teardown and troubleshooting of mobile Audio-Visual equipment for company events

• Monitor and troubleshoot Conference Room videoconferencing equipment

• Provide end user support and troubleshooting in-person, by phone, and by email

• Provide technical assistance in-person and remotely to executive and director-level staff

• Provide technical assistance for in-person meetings

• Coordinate frequently with Peterson personnel and 3rd party vendors to plan and schedule work.

• Operate company, personal or rental vehicle as needed

• Assist the extended Helpdesk team with tickets as needed

• Travel up to 40% of the time to visit and support branch store locations in California, Oregon, and Washington to install equipment, to troubleshoot, and to maintain good IT housekeeping at these sites

• Maintain punctual, regular, and predictable attendance.

QUALIFICATIONS

Associates Degree from a fully accredited college in a related field preferred; and a minimum of 6 years of progressive experience in supporting a multi-site helpdesk environment, preferably in a heavy industrial environment; or an equivalent combination of education and work experience. 

• Must be available to work after hours and weekends

• Must be a proven troubleshooter with exceptional customer service skills. 

CERTIFICATES, LICENSES, REGISTRATIONS

• Maintain a valid driver’s license and satisfactory driving record

• CompTIA A+ license preferred, or equivalent experience can be substituted

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Peterson Holding Company is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.