Posted:
3/3/2026, 8:59:26 PM
Location(s):
South Carolina, United States ⋅ Spartanburg, South Carolina, United States
Experience Level(s):
Senior
Field(s):
IT & Security
Workplace Type:
On-site
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves: The Data Center Break/Fix Lead Technician oversees hardware repair and troubleshooting operations within a mission-critical data center environment. As the senior onsite escalation point, you'll provide technical expertise, ensure SLA compliance, mentor junior technicians, and maintain the highest level of system uptime through efficient incident resolution and preventive practices while managing vendor relationships and standardizing break/fix processes.
Your day-to-day tasks will include:
Serve as the top-tier onsite escalation point for complex break/fix issues involving servers, networking, and storage hardware
Lead major incident responses and coordinate technical leadership during system outages and critical failures
Guide, mentor, and provide technical training for Break/Fix Technicians I–III while assigning and prioritizing daily work orders
Maintain and enforce Standard Operating Procedures (SOPs) for break/fix activities and ensure compliance with ITSM workflows
Act as primary contact for OEM vendors (Dell, HPE, Cisco, etc.) for advanced support escalations and coordinate with internal teams
Oversee spare parts inventory management and track repair performance metrics including MTTR and incident volume
Perform quality checks on technician repairs, documentation, and ticket closure to maintain operational standards
Required Qualifications:
Associate degree in Information Technology, Computer Science, or related technical field, or equivalent experience
Minimum 5+ years of hands-on experience in data center hardware repair and troubleshooting operations
Advanced knowledge of server, networking, and storage hardware from major OEMs (Dell, HPE, Cisco, etc.)
Proven leadership experience mentoring technical teams and managing escalation processes in mission-critical environments
Strong understanding of ITSM frameworks, change management processes, and SLA compliance requirements
Experience with incident response, root cause analysis, and performance metrics tracking
Ability to work in 24/7 operational environment including nights, weekends, and on-call rotations
Preferred Qualifications:
Industry certifications such as CompTIA Server+, Network+, or vendor-specific certifications (Dell, HPE, Cisco)
Experience with data center infrastructure management (DCIM) tools and monitoring systems
Knowledge of ITIL framework and change management best practices
Previous experience in large-scale hardware refresh, migration, or decommission projects
Familiarity with inventory management systems and spare parts optimization
Strong documentation and reporting skills with experience presenting to management
Background in preventive maintenance programs and continuous improvement initiatives
*Day Shift and Night Shift Available
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Location:
On-site –Spartanburg, SCIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Accepting applications on an ongoing basis until candidate identified.
Website: https://www.us.jll.com/
Headquarter Location: Chicago, Illinois, United States
Employee Count: 10001+
Year Founded: 1783
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: Commercial ⋅ Real Estate