Job Description Summary

The Fleet Support Manager – Mechanical is responsible for leading a team of engineers who provide timely, high-quality technical support for fleet, non-down turbine PAC cases. This role ensures rapid issue assessment, effective troubleshooting guidance, and complete resolution of customer concerns to support fleet reliability and customer satisfaction.

The manager is accountable for overseeing case flow, optimizing resource allocation, aligning engineer skillsets to case complexity, and driving strong cross-functional collaboration across turbine subsystem teams. In addition, this role owns key responsiveness and quality metrics, identifies recurring issues and fleet trends, and escalates systemic concerns for deeper investigation, including potential root cause analysis (RCA).

Job Description

Key Responsibilities:

Team Leadership & Case Management

• Lead and develop a team of engineers responsible for managing fleet, non-down turbine PAC cases.

• Ensure timely and effective responsiveness to customer issues, with clear technical direction and complete follow-through.

• Oversee daily case intake and assignment processes to ensure appropriate prioritization and balanced workload distribution.

• Match case requirements with engineer expertise to drive efficient and technically sound resolution.

• Coach and support engineers in technical problem-solving, customer responsiveness, and quality of deliverables.

Customer Issue Resolution

• Ensure the team quickly understands customer-reported issues and provides actionable troubleshooting guidance.

• Drive expedited and thorough resolution of customer queries, ensuring recommendations are practical, technically accurate, and aligned with fleet needs.

• Maintain strong focus on customer experience through responsiveness, quality, and clarity of communication.

Cross-Functional Collaboration

• Build and maintain strong working relationships across engineering, product, services, and subsystem teams.

• Ensure proposed solutions incorporate all relevant aspects of turbine system performance and subsystem interactions.

• Coordinate with internal stakeholders to address complex or multi-disciplinary issues effectively.

Operational Management

• Manage the flow of PAC cases into the business, ensuring appropriate resource planning and allocation.

• Monitor team capacity, case aging, response times, and workload trends to maintain service levels.

• Establish and drive processes that improve responsiveness, consistency, and case resolution quality.

Metrics & Performance Ownership

• Own and report out on key performance indicators related to timeliness, responsiveness, case quality, and closure effectiveness.

• Use data and metrics to identify bottlenecks, improve team performance, and support operational decision-making.

• Drive accountability for service delivery performance across the team.

Trend Analysis & Proactive Issue Management

• Identify recurring customer issues and track trends across fleet cases.

• Assess whether recurring patterns indicate broader systemic concerns requiring further technical investigation.

• Partner with engineering and reliability teams to initiate or recommend root cause analysis (RCA) where appropriate.

• Support a proactive fleet management approach by converting case insights into preventive actions and continuous improvement opportunities.

Required Qualifications:

• Bachelor’s degree in Mechanical Engineering or related engineering discipline.

• Relevant professional experience in mechanical engineering, turbine systems, fleet support, services engineering, or a related technical field.

• Demonstrated experience leading engineering teams and managing technical issue resolution.

• Strong understanding of turbine subsystem behavior, troubleshooting methods, and fleet support processes.

• Experience managing multiple priorities in a fast-paced, customer-focused environment.

• Strong analytical, problem-solving, and decision-making skills.

• Excellent interpersonal and communication skills, with the ability to work effectively across functions.

Preferred Qualifications:

• Advanced degree in Mechanical Engineering or related technical discipline.

• Experience supporting wind turbine fleet operations, technical services, or customer issue resolution processes.

• Familiarity with PAC case management, fleet performance monitoring, and reliability improvement processes.

• Experience with trend analysis, issue escalation, and RCA initiation/management.

• Proven ability to use metrics and operational data to improve team performance and customer outcomes.

For candidates applying to a U.S. based position, the pay range for this position is between $131,700 and $219,300. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. 

Bonus eligibility: discretionary annual bonus. 

This posting is expected to remain open for at least seven days after it was posted on May 28, 2026.

Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

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