At Infobip, we dream BIG. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 70+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (CPaaS) globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

As a Customer Growth Executive, you’ll be building and maintaining relationships with existing clients, understanding their business in-depth, ensuring their satisfaction and retention, and helping them grow together with new clients. You’re accountable for coordinating activities with internal cross-functional teams to retain existing business and explore/pursue possibilities of expanding new business opportunities.

Responsibilities
 

• Build and maintain trusted relationships with assigned customers to achieve overall customer health and growth (regular meetings, share Infobip strategy & roadmap, help position against competitors).

• Serve as a focal point for customers when it comes to meeting customer’s business and technical expectations (e.g., technical escalations, services/product adoption, communicate customer feedback and ideas to the Product team). Coordinate different teams to best serve the customers.

• Understand client’s structure and processes around choosing/implementing new solutions.

• Meet and exceed quarterly KPIs to ensure overall business growth for assigned clients (interactions, revenue, gross profit, other values related to type, services used and customer size, cross-sell & up-sell activities of products/services, managing RFPs, price negotiations).

• In cooperation with additional departments, ensure successful client account set-up / collaborate with Platform Operations teams to arrange setup, enabling client activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance).

• In cooperation with Revenue Assurance, monitor and take actions to minimize health risks (actively involved in ensuring financial collections and netting).

• Analyze and forecast customer's traffic, take immediate reactions to ensure ongoing business growth and maximization of revenue/GP.

• Identifying and pursuing opportunity for any new sale (traffic, destination, service, product).

Requirements
 

• Advanced English level is required.

• Industry experience highly preferred, understanding of SaaS and CPaaS solutions.

• Prior experience working with Revenue Assurance, Purchasing, and technical teams.

• Full cycle sales experience.

• Strong experience in Account Management - building and maintaining relationships.

• Product knowledge and/or knowledge of our competitors.

• Ability to interact with all levels of the organization.

• Team player with strong interpersonal /communication skills.