Responsibilities:

• Conduct data analysis, spotting data trends, performing gap analysis, generating reports, and recommending improvements to current business metric collection process
• Produce and deliver tracking and reporting for Key Performance Indicators (KPIs)
• Design key dashboards and scorecards for Senior Leadership and Business Unit Team Leaders, Training Team, Quality Analysts, etc.
• Perform ad hoc data analysis to support business initiatives
• Address reporting and data related questions from the team
• Seek opportunities to drive innovation and process improvement through data driven decision making

Qualifications:

• Bachelor’s Degree OR High School Diploma plus a minimum of 2 years of relevant work experience
• Minimum 3 year of experience in a reporting or analytics environment, with proven ability to deliver high quality and accurate reports within demanding timescales
• Significant experience creating reports and dashboards within Google Sheets, Excel, Salesforce, and Tableau
• Demonstrated ability to recognize reporting process gaps and recommend improvements
• Demonstrated ability to clearly communicate complex quantitative analysis into actionable insights

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