Engagement Consultant Job Description:  

The Engagement Consultant is responsible for supporting key clients in the development and execution of effective year-round engagement and education strategies to include employee communications, population health management, and wellbeing. The role includes creation of year-round deliverables and strategic consulting to encourage employers to form a stronger connection with their employees. This role supports the Northeast Region and includes some flexibility to work from home. The Engagement Consultant reports to the Regional Engagement Manager and supports regional and national projects as needed. 

The Engagement Consultant has a background in Employee Benefits with experience related to both development of communication materials and an understanding of population health management and wellbeing.  

Responsibilities: 

• Manages Engagement & Education strategy and solutions for a book of business 

• Acts as Engagement & Education subject matter expert 

• Establishes and leads strategy discussions with clients for year-round engagement  

• Leads internal pre-renewal Open Enrollment Strategy meetings 

• Implements and executes communication plans by developing content, materials, and analysis 

• Develops open enrollment timelines 

• Corresponds regularly with clients and internal team to understand their culture/brand to create relevant recommendations and insights 

• Builds ongoing engagement calendars designed to promote employee value proposition and enhance member wellbeing 

• Comprehends healthcare analytics for the use of creating tailored population health management insights and recommendations 

• Conducts or supports vendor selection and program evaluation as needed 

• Supports Regional Engagement Manager in training and enablement efforts 

• Supports sales, prospecting, and generates market visibility through speaking engagements, white papers, blog posts, and other external-facing opportunities 

• Participates in National Engagement & Education team trainings and projects 

• Receives excellent client feedback on the quality and value of their work 

• Tracks strategic activities in D365 

Qualifications, Skills, and Requirements: 

• Ability to work independently as well as in team environment 

• Builds trust and rapport with clients, teammates and internal partners 

• Excellent communication skills (listens, speaks, and writes well) 

• Manages multiple projects and deadlines effectively 

• Skillful at analyzing pitfalls and developing solutions 

• Flexibility as project priorities change 

• Highly organized 

• Strong attention to detail 

• Creative mindset 

• Technology savvy 

• High energy, enthusiastic individual 

• Must be self-motivated, flexible and disciplined 

• Knows when to take the lead and when to ask for help 

• Ability to thrive in fast-paced production environment 

• Excellent presentation skills 

• Ability to manage and accommodate various working styles 

• Some regional travel required 

Education, Training and Experience: 

• 3+ years of experience in health & welfare benefits, communications, marketing or other related field 

• An earned bachelor’s degree in communications, journalism, marketing, health promotion, or other related field 

• Experience with Canva, Brainshark, and Simplebooklet 

• Strong proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Publisher) 

• Proven track record of excellent client feedback on the quality and value of their work 

• Experience working with medical claims data to inform effective population health management solutions 

• Life and Health Producers License or commitment to obtain within 90 days of hire 

• Wellbeing and Health Promotion background preferred