You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

***Please note this is a 1-year contract opportunity***

About the role:

CDS Forms Services Coordinator is responsible for communicating and working with Form Owners, Best Practice Consultants and other Business Partners to assess, coordinate and assign incoming requests to members of the Canadian Delivery Services (CDS) team.  We are looking for an experienced professional who has good communication skills, is highly organized, has strong problem-solving skills, with a focus on collaboration. 

What will you do?

• Responsible to assess incoming requests and their related interactions, to create and update forms or documents within Sun Life forms standards
• Communicate regularly with Form Owners, Best Practice Consultants, Business Units Representatives, and members of the CDS Forms Services Team
• Partner with internal clients to provide expertise and creative solutions to problems
• Ensure requests are assigned to Forms Designers so they are handled within service level agreements
• Manage requests within our set service standards and support legislative requirements to ensure we meet deadlines
• Revise and proofread forms once completed by our team before returning to requestors
• Coordinate projects, monitor and report progress to internal clients and leaders
• Participate actively in all aspects of the Brighter Way Management system including huddles, GEMBAs, Continuous Improvement and problem-solving meetings
• Promote Team engagement through Applause recognition on a regular basis

What do you need to succeed?

• 1-2 years of experience in an a coordinator or administrative type role
• Strong organizational skills
• Strong technical, analytical and problem-solving skills
• Ability to work well in a team environment
• Knowledge of Business Unit form products
• Strong verbal and written communication skills
• High attention to detail
• Strong commitment to both timelines and quality of deliverables
• Ability to prioritize and manage multiple tasks and other work

Preferred Skills:

• 3 years of experience working in the insurance industry is an asset
• Bilingualism (French, English) an asset
• Experience with MS Office Suite products
• Experience with Forms standards

What's in it for you?

• Hybrid work environment
• A friendly, collaborative, and inclusive culture
• 15 vacation days per year
• Flexible Benefits from the day you join to meet the needs of you and your family
• The opportunity to move along a variety of career paths with amazing networking potential
• Access to our Global Learning Centre, available 24/7 for your learning needs
• Wellness programs that support the three pillars of your health – mental, physical and financial

Recent Awards:

• We are honoured to be recognized as a 2022, 2023 and 2024 Best Workplaces in Canada by Great Place to Work® Canada
• Great Place to Work® list for Best Workplaces for #HybridWork 2022
• Great Place to Work® list for Best Workplaces for Professional Development in Canada 2022
• Named “Best Places to Work” by Glassdoor, 2021 and 2023

The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

45,600/45 600 - 74,700/74 700

Job Category:

Office Administration

Posting End Date:

27/03/2025