Site: The McLean Hospital Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

Job Summary

24 hrs per Sunday Wed. and Fri

Provides a safe and secure environment for patients, visitors, and staff by enforcing hospital security policies, conducting routine patrols, and identifying potential safety and security risks. Delivers excellent customer service while responding to incidents, emergencies, and requests for assistance.

Key responsibilities include:

Patrol assigned areas to deter crime, prevent loss, and ensure safety.
Identify and report unsafe conditions, security breaches, and potential hazards.
Investigate incidents, complaints, thefts, and suspected criminal activity; coordinate with law enforcement when necessary.
Detain or arrest suspects when authorized under State Special Police authority.
Assist with patient restraints, medical emergencies, workplace and domestic violence situations, and dignitary protection.
Monitor and dispatch security personnel using integrated security and communication systems.
Control pedestrian and vehicle traffic and respond to emergency calls.
Maintain strict confidentiality and safeguard evidence, valuables, and property in custody.
Prepare accurate reports, maintain incident logs, and keep supervisors informed of significant events.
Participate in court proceedings, departmental committees, task forces, and special projects as required.

 

Education
Bachelor's Degree Criminal Justice preferred

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials
Class D Passenger Vehicle Driver's License [State License]
Experience
Experience in hospital, security/police, emergency medical or customer services 3-5 years preferred

Knowledge, Skills and Abilities
- Strong interpersonal communication and customer service skills. Recognize, acknowledge, respect, and effectively interact with all people, establish positive relationships, and gain the trust and respect of others.
- Ability to deal with and effectively de-escalate anxious/stressed people and manage aggression.
- Works effectively both independently and in teams. Able to multitask.
- Strong problem-solving skills.
- Critical and analytical thinking, good judgment, prioritization, industriousness, and creative solutions for positive outcomes.
- Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible.
- Displays a positive image, tact, and diplomacy, actively listens, and articulates effectively.
- Demonstrates the understanding of community policing, risk analysis, and crime prevention concepts and practices.
- Strong writing skills to provide and maintain documentation to support data.
- Intermediate computer skills: typing and use of database software.

 

 

Onsite

 

123 Main Street

 

24

 

Regular

 

Evening (United States of America)

 

Pay Range

$23.34 - $33.37/Hourly

 

Grade

5

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

1600 The McLean Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework