At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

At CVS Health, we’re reinventing our front store and pharmacy to be the front door to healthcare. If you are passionate about making a difference in the work you do, being recognized for your talent and expertise in solving complex and challenging analytical/data problems while contributing to the success of key strategic initiatives, consider growing your career on the Omnichannel Value and Engagement team.

As a Senior Manager on the Inbound Communications and Channel Operations team, you will collaborate with cross-enterprise leaders and stakeholders in a fast paced, matrixed environment to deliver technological solutions tailored to business needs. You will create and execute a strategic roadmap for a portfolio of technical functions and products. Your work will create engaging, positive experiences that solve patient problems and improve colleague workflow.

Primary Job Duties & Responsibilities:

Product Development

• Set the business vision and oversee the design and deployment of technology enhancements.
• Leverage data, insights, and analytics to inform iterative and agile design improvements and make stage gate recommendations to cross-enterprise leaders.
• Lead end-to-end design and testing of prioritized initiatives
• Facilitate and lead meetings, working sessions, status updates, collaborative forums, and communications to drive accountability; support the team in identifying and mitigating risks to achieve timelines.

Strategic Planning

• Build and lead execution of a comprehensive roadmap that achieves key results
• Govern the intake, evaluation, and prioritization of enhancement and innovation for products in scope including Conversational AI IVR
• Foster strong relationships with cross-functional working teams, including engineering, operations, & analytics.
• Leverage data and analytic insights to inform strategic decisions, monitor progress to targets, produce actionable insights and recommendations, and manage portfolio performance.
• Navigate ambiguity and change to achieve goals despite potential obstacles.
• Influence cross-functional stakeholders with strong written and oral communication skills.

Stakeholder Influence and Change Management

• Leverage data, insights, and analytics to influence stakeholders and make impactful, audience-tailored recommendations as appropriate.
• Demonstrate growth mindset and approach challenges and barriers with curiosity, creativity, and focus on what actions can be taken to drive progress.  Provide both constructive and appreciative feedback on ideas and key initiative.
• Facilitate collaboration between different departments to promote a cohesive and integrated approach to achieving organizational goals.

Culture & Talent Development

• Responsible for leadership development, succession planning, and driving engagement programs for the teams you oversee. Ensure development and mentorship of next generation of leadership talent.
• Promote a high-performance culture by clearly setting goals and expectations.
• Create a culture centered on inclusion and well-being. Caring for our colleagues is a top priority, which translates to caring for our customers.

Required Qualifications

• 3+ years of total business/healthcare experience.
• 3+ years’ experience of designing, implementing, and executing technology solutions in a business or product capacity
• Excellent verbal and written communication skills, including presenting to senior leaders.
• Ability to manage multiple priorities and navigate ambiguity to achieve goals.
• Ability, and willingness, to travel occasionally, <10% of time, based on needs of the business.

Preferred Qualifications

• 5+ years of total business/healthcare experience.
• 3+ years of experience leading cross-functional teams and initiatives.
• Experience with AI-powered technology, particularly conversational AI
• Advanced knowledge of retail business operations, including in-store pharmacy experience.
• Direct experience with complex, multi-system technology builds at CVS Health
• Intermediate coding ability in SQL or python.
• Strong project management skills

Education

• Bachelors degree or equivalent experience required
• Advanced degree preferred

Pay Range

The typical pay range for this role is:

$82,940.00 - $182,549.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 01/19/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.