JOB DESCRIPTION:
ABOUT ABBOTT
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
WORKING AT ABBOTT
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
Career development with an international company where you can grow the career you dream of.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
ROLES & RESPONSIBILITIES
Scope of the Role
- Responsible for logistics matters on all products imported into Vietnam and Cambodia (<2%) markets
- SME for Custom & Trade compliance
- Responsible for Instrument and Spare Parts planning in collaboration with Commercial and Service team
- Collaborate with commercial team to work out the demand requirement for reagent, consumable, cals & control and coordinate with Supply Planner for the require inventory
- In collaboration with regulatory, navigate challenging regulatory environment around import and customs approvals
- Drive cost savings initiatives related to supply chain including and not limited to freight cost and network optimization
Core Job Responsibilities:
Logistics, Importation and custom & trade
- Manage 3rd party vendor on warehousing, transportation and logistics operation
- Manage with custom broker on all inbound logistics including HS coding
- Collaborate with Source Distribution Center or affiliate Distribution Center to ensure inbound shipment and outbound orders are timely process per agreed service level agreement
- Collaborate with Singapore Zuellig on labeling requirement for Spare Parts
- Ensure on-time arrival of shipments, smooth customs declaration and goods to be saleable in a timely manner
- Collaborate with distributor or stakeholder to ensure timely disposal of stock and idle instrument
- Coordinate with QC/QA to improve packaging quality, shipping quality. File and monitor claims with shippers/insurance for damaged goods
- Coordinate and monitor product recall
- Optimize end to end supply chain from source to sub-distributor
- Review and initiate cost saving or process improvement to achieve GMI target
- Manage and review miscellaneous expenses and claim: domestics transport, obsolete stock, importation fee, tax variance
Capital Asset and Contract Management
- Manage instrument forecast and demand in collaboration with Commercial Operations
- Drive importation process to ensure timely delivery of instruments and parts, particularly managing importation and regulatory issues
- Manage instrument inventory to optimize cost and utilization
- Monitor sub-distributor contracts to minimize risk to instrument ownership
Demand planning & Inventory control:
- Coordinate with service team to manage end to end demand/supply planning for spare parts
- Coordinate with commercial, marketing and finance to work out and align on demand forecast for reagent to meet To-market-sales
- Coordinate and share the demand forecast to Supply planning
- Calculate and minimize the write off risk of slow moving & short shelf life stock by liaising with related stakeholders: distributors and/or marketing and/or commercials
- Ensure high level of forecast accuracy on reagents and instruments
Regulatory:
- Keep track on product list, license, and regulatory requirements.
- Analyze risk and impact from regulations update, quality issue or supply issues, propose and execute mitigation plans
Cost Saving and Gross Margin Improvement (GMI)
- Review and initiate cost saving or process improvement project to achieve GMI target
- Manage and review miscellaneous expenses and claim: domestics transport, obsolete stock, importation fee, tax variance
Commercial Collaboration and Delivery:
- Monitor new products launching, promotional items and products transition or discontinuation plans (phase-in/phase-out)
- Highlight capacity, backlog issues and evaluate business impact and ensure mitigation plans are in place
- Ensure customer service as per specified in the contract are met, solving problems quickly, making customer’s issue a priority
- Handle & find root cause and solutions for customers’ complaints related to supply chain and delivery service in NPS system
- Represent Supply Chain SME and collaborate with Comm’l on tender requirement
Operational Excellence:
- Collaborate with Commercial and 3rd party to establish clear KPIs (DOH, OTIF, distress and forecast accuracy etc) and apply them in collaboration with Commercial operations
- Provide basic process training for distributors
- Respond to common inquiries from distributors & customers
- Advise distributors on various matters: packing, storage & shipping condition, documents for tender submission, quality issues
MINIMUM BACKGROUND/ EXPERIENCE REQUIRED
Qualifications/Experience:
- Minimum 8 years of Supply Chain or Logistics experience in Demand/Supply Planning or Logistics with 2 years people management in medical device; healthcare; pharma or Diagnostics (preferred) industry
- Experience in custom & trade with knowledge of HS coding
- Experience in warehouse management (in-house or 3PL)
- Solid understanding of inventory management practices and procedures.
- Strong statistical & analytical knowledge
- Proficiency and strong in using excel spreadsheet
- Excellent written and verbal communication skills
- Capable to multi-tasking and meeting strict deadlines
Competencies (Knowledge, Skills, Abilities & Personal Characteristics):
- Personal Characteristics include: Results driven; confident; passionate; demanding; comfort with taking measured risks; transparent; persistent; team player; fair; approachable; good listener; resilient; calm in a crisis; emotionally intelligent; composed. Respectful, instills confidence in others, motivating, energetic, seeks feedback.
- Abilities include: Critical thinking; manage complexity; problem solving; analytical; creative. Develop trusting relationships, communicate with impact, able to establish build credibility.
- Skills and Behaviors include: decision making in an environment of ambiguity and little data; anticipate and navigate complex and changing environments; deliver sustainable, profitable results; manage people; upward influencing skills; entrepreneurial spirit. Provide honest feedback. High level of integrity while promoting ethical business behavior.
MINIMUM EDUCATION REQUIRED
- Bachelor’s degree in business, logistics, supply chain, engineering or other relevant fields.
The base pay for this position is
N/A
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Supply Chain
DIVISION:
CRLB Core Lab
LOCATION:
Vietnam > Ho Chi Minh City : Me Linh Point Tower
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Not specified
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)