Job Summary:

THE TEAM

Ticketmaster Poland is looking for a person for the position of IT Specialist in Katowice. You will be part of a regional structure that includes a market such as Germany, Austria, Czech Republic and Switzerland. As a IT Specialist you will be responsible for implementation of a new project and software, technical support for during the events, ensuring operational security on-site as well as taking technical care of office devices. But above all, you gain experience in the technical and technological activities offered by and in the company. We expect you to be an organized person with knowledge of the operation of Microsoft Windows OS and knowledge of device configuration and computer networks.

THE JOB

• Implementation of new projects and tool
• Monitoring existing tools, products and participating in the implementation of new ones – Conscientiousness
• Participation in events support provided by Ticketmaster – Availability
• Maintaining and managing hardware and software resources in the office – Diligence

WHAT YOU WILL BE DOING

• Providing information about changes in projects, such as testing, development, preparation, launch or retirement.
• Tracking all new and existing products and TM projects (INTL meetings and confluence pages)
• Knowledge and support for the development of the first line of business
• Daily technical support in the office using the Salesforce queue
• Control over the flow of information in the company's resources
• Technical documentation and product manuals, as well as documentation of the company's processes and procedures
• Installation and management of the company's hardware based on Windows and Android operating systems.
• On-site technical support

WHAT YOU NEED TO KNOW / TECHNICAL SKILLS

• Knowledge of Microsoft Windows and Android operating systems
• Technical knowledge of office and network equipment
• Knowledge of English in speech and writing - communicative level
• Availability to provide technical support at events
• Category B driving license
• Knowledge of computer networks will be an additional asset

YOU (BEHAVIOURAL SKILLS)

• Internal motivation, focused on career development in technical fields
• Adaptability
• Ability to inspire trust
• Ability to develop and build good relationships with colleagues and clients
• Professional approach to performed duties

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.