The application window will be open until at least November, 1st, 2024. This opportunity will remain online based on business needs which may be before or after the specified date.

Role Description

As the Technical Operations Manager, specializing in repair and maintenance, you will work on cross-product and cross-team initiatives, closely collaborating with cross-functional team members to refine and improve our projects, and deploy new technologies to markets and communities. In this role, you will be on-the-ground, executing complex projects that bring internet access to people. This position ensures that network operations are reliable and efficient by monitoring network performance, performing planned maintenance, proactively identifying and repairing network difficulties, and responding to network outages. Additionally, you will work to improve customer experience through vendor and production management and will lead testing, acceptance, last mile, and installation operations to bring GFiber to customers as quickly as possible.

In this role, you'll:

• Drive network quality, field data, and customer experience to initiate cross-functional quality improvement across the company.
• Support financial planning processes such as business forecasting, target setting, and CapEx/OpEx budget. Managing purchase orders, invoicing processes, operations schedule, budgets, actual costs, and performance.
• Monitor network performance and troubleshooting efforts for network systems while preparing and implementing MOPs and updating network documentation based on changes in network topology.
• Manage vendor performance for both inside (ISP)  and outside plant (OSP) responsibilities.
• Provide local insight to centralized process management teams to jointly drive refinement and innovation for strategic initiatives to improve customer experience and overall cost structure of the business.

At a minimum we'd like you to have:

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in network maintenance operations, network outage response,  network engineering, or network construction.
• 6 years of experience in a vendor management role with customer-facing responsibilities (e.g., managing frontline technicians, frontline construction on customer premises).
• Experience building and maintaining telecommunication infrastructure, FTTH/X, network operations, and/or outside plant (OSP) projects.
• Experience with construction quality processes for predictive, proactive, and reactive quality management.

It's preferred if you have:

• Master's degree. 
• PMP Certification. 
• 10 years of experience in network maintenance operations, network outage response, network engineering, or network construction. 
• Experience managing projects involving team members from multiple disciplines.
• Experience in keeping multiple critical stakeholders informed, and interacting with both external partners and internal groups. 
• Experience working with vendors and management to continually improve, change, and develop procedures for efficient installations, and report up to leadership on market performance.

The US base salary range for this full-time position is between $114,000 - $126,000 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.