Title: Channel Operations Manager

Location: United States; Remote, EST 

Experience: Mid Level

Job Function: Business Transformation

Employment Type: Full Time 

Industry: Computer and Network Security 

Job Summary 

We’re looking for a Channel Operations Manager who wants to build and scale the systems, processes, and data that power Keyfactor’s global channel motion. 

The Channel Operations Manager is responsible for managing, optimizing, and improving the systems, processes, and data that support Keyfactor’s global channel go-to-market motions. This role is part of the RevOps organization (Business Transformation) and focuses on operational excellence rather than direct partner engagement.  

The person in this role will own the day-to-day administration and enhancement of the Partner Portal, maintain data quality for partner program operations, ensure channel-related CRM processes are functioning effectively, and support reporting needs for channel leadership. Acting as a critical operational resource, the Channel Operations Manager collaborates closely with CAMs, Operations, Finance and Business Analytics to drive scalable, efficient processes and high-quality data that enable informed business decisions. This is a global role, working with US, EMEA and APAC teams

Applicants must hold US citizenship or US permanent resident status.

Job Responsibilities 

Partner Portal Operations & Optimization 

• Oversee the day-to-day functionality, performance, and user experience of the Partner Portal. 
• Partner with the Business Analytics team for advanced reporting requests and data deep-dives. 
• Prepare insights that support decision-making for the SVP and VP of Channel Sales. 

Cross-Functional Collaboration 

• Act as the operational right hand to SVP/VP Channel, ensuring alignment on priorities, program needs, and process enhancements. 
• Participate in cross-departmental initiatives related to system integrations, partner experience improvements, and revenue enablement. 
• Provide subject-matter expertise on channel operations during cross-functional project planning and execution. 
• Implement system updates, enhancements, and configuration changes to improve usability and partner engagement. 
• Coordinate feedback from Channel Account Managers (CAMs) and internal stakeholders to identify improvements and manage a backlog of portal enhancements. 
• Develop and maintain documentation, user guides, and internal enablement materials for portal functionality. 

Channel Process Optimization

• Champion process improvements across channel and resale workflows to support scalability and operational excellence.
• Partner with cross-functional teams (Channel Sales, Sales Ops, IT, Finance, Legal) to refine systems and processes related to partner onboarding, deal registration, renewals, and program compliance.
• Ensure alignment with broader RevOps standards, system architecture, and governance requirements.

CRM & Systems Management (Salesforce & Related Tools) 

• Support administration and optimization of Salesforce channel-related objects, workflows, and reporting structures. 
• Ensure accuracy of channel data, including partner records, tier assignments, program compliance, and account mapping. 
• Troubleshoot system issues, coordinate fixes with IT/CRM teams, and test updates prior to deployment. 
• Maintain system rules, validation, and data governance for channel-related fields and automations. 

Partner Program Administration 

• Maintain accurate partner program tiering according to program rules and criteria. 
• Support program audits and ensure partner compliance with program requirements. 
• Coordinate updates to partner program assets and information in relevant systems, including the Partner Portal and internal documentation. 

Reporting & Insights 

• Build and maintain basic operational reporting for Channel leadership (e.g., partner tiering, portal usage, deal registration trends). 
• Strong analytical skills.
• Self-motivated with the ability to manage projects to completion with minimal oversight.
• Able to thrive in a fast-paced, deadline-driven environment.
• Demonstrated ability to influence, motivate, and mobilize team members and business partners.
• Ability to use original thinking to translate goals into the implementation of new ideas and design solutions.

Minimum Qualifications, Education, and Skills

• High School diploma, or equivalent experience.
• Strong business and technology acumen.
• Experience managing or participating in cross-functional projects.
• Strong knowledge of Microsoft Operating Systems and products.
• Significant experience in a similar role.
• Strong company software technology knowledge.
• Significant Salesforce experience or another CRM.
• Experience managing or working with Partner Portals or similar partner-facing platforms.
• Proficient in Microsoft Windows and Office.
• Strong oral and written communication skills.
• Strong organizational, multi-tasking, and time management skills.
• Strong collaboration skills within a team and other areas.
• Strong interpersonal skills.

Travel Requirements

Up to 10% travel time required.