Posted:
11/5/2024, 3:04:37 AM
Location(s):
New South Wales, Australia
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
On-site
Join an Organisation where we Serve Something Greater; See Something Greater; and Strive for Something Greater!
ABOUT YOUR NEW ROLE:
We are looking for a Casual Call Centre Assistant in our busy room service call center at the Mater Hospital.
The successful candidate will play an integral role in the provision of food and nutrition services to patients and guests, and is the initial engagement point with the Food Services department across SVHA Private Division hospitals. The position holder will be responsible for assisting patients as well as their guests and family members with meal selections via the electronic system, telephone, or in person from patients' rooms (for patients screened as needing assistance).
The Call Center Assistant will utilise the CBORD software system, which interfaces with the patient electronic medical record, answer patient calls, enter meal orders into CBORD and provide assistance to patients with menu selections that are in accordance with their prescribed diet.
WHY WORK FOR MATER:
You will join a high performing team and a workplace with relationships built on mutual trust and respect. We value our staff and offer professional advancement in a respectful, collaborative and learning environment.
ABOUT YOU:
As an outstanding Call center assistant, you are a master of customer service. Your skills will include:
ABOUT MATER HOSPITAL:
The Mater Hospital is regarded as one of Sydney’s premier private hospitals, located in North Sydney, with expertise in a range of areas including Maternity, Orthopaedics, Cardiology and Cancer care. Our goal is always to provide excellence in surgery, patient care and rehabilitation.
APPLY NOW!
If this is the role for you, please hit the APPLY button now! Your application must include:
• Cover Letter
• Resume
We are committed to equal employment opportunity, ethical practices, the principles of cultural diversity and promote a smoke free work environment.
St Vincent's Health Australia is committed to reconciliation and encourages Aboriginal & Torres Strait Islander people to apply for all advertised positions. For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [email protected].
REQUIREMENTS:
Criminal record and/or child protection checks will be conducted and will form part of the selection criteria for this role.
Mater Hospital has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases (VPD) in healthcare settings. You are therefore required to comply with the SVHA Staff Health Screening Immunisation Policy, which, depending on the role you perform in the organisation will require you to undergo mandatory immunisations/vaccinations (including flu vaccinations).
SVHA recommends its staff to be fully vaccinated against COVID-19. Please contact us if you would like to know more.
HAVE A QUESTION AND WANT TO KNOW MORE:
If you would like to discuss this opportunity, please contact:
Tamsyn Gardner
Support Services Manager
At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [email protected]
View Reconciliation Action Plan
Website: https://svhs.org.au/
Headquarter Location: Darlinghurst, New South Wales, Australia
Employee Count: 1001-5000
IPO Status: Private
Industries: Association ⋅ Education ⋅ Health Care