Are you passionate about improving desktop production environments and providing top-tier support? Join our team at Thomson Reuters and make an impact!
 

About the Role

In this opportunity as a Sr Executive Support Analyst, you will:

• Develop support solutions and processes to enhance the desktop production environment for executive customers and visitors.

• Troubleshoot software and hardware issues, providing support for both documented and undocumented problems across multiple machines and remote locations.

• Conduct PC and general IT support for various remote offices, with occasional travel for onsite activities and specialized support.

• Analyze network connectivity issues and act as a liaison to the appropriate infrastructure group.

• Evaluate and test new software products and operating systems, offering implementation recommendations.

• Create and test PC scripts and programs to boost departmental efficiency.

• Develop and maintain documentation for software and hardware issues in the enterprise knowledge base.

• Independently manage complex projects or tasks with minimal technical or managerial guidance.

• Offer solutions for Tier 1 Help Desk support and provide input on departmental processes and procedures.

• Research and recommend technical solutions to enhance productivity and meet business needs.

• Mentor new departmental staff and support less senior team members, demonstrating leadership in project management.
   

About You

You’re a fit for the role of Sr Executive Support Analyst, if your background includes:

• An undergraduate degree, preferably in computer science, Management Information Systems, or a related field.

• Over 5 years of support/consulting experience in information systems.

• At least 1 year of technical or related project management experience.

• In-depth knowledge of technical concepts such as networking, conferencing technologies, systems analysis, and global devices.

• Previous executive support experience is a plus.

• Strong working knowledge of laptop/desktop computers, operating systems (Windows, Mac OS), desktop software (MS Office, IE, Chrome, Adobe Suite, ZScaler), and LAN/WAN technologies.

• Proficiency in supporting network printers and mobile devices (iPhone, iPad, Android).

• The ability to produce well-written technical and business documentation.

• A proactive attitude towards problem-solving, offering new ideas and fresh approaches.
   

Logistical Requirements

• Availability for weekend and evening hours outside of normal business hours, including possible pager rotation.

• Willingness to travel up to 30%.

• Capability to lift PC equipment up to 40 lbs.
   

Join us at Thomson Reuters and be part of a dynamic team that values innovation and customer satisfaction!

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What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The location(s) for this role include one or more of the following metro locations: Los Angeles, New York City, San Francisco, Washington, DC. The base compensation range for the role in any of those locations is $81,600 - $151,600. The base compensation range in other locations may vary. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.