C.H. Robinson is seeking a Carrier Manager to serve as the primary point of contact for the customer’s carriers. In this role, you will be responsible for building strong relationships, measuring carrier performance, and driving service improvements. Acting as a representative of the customer to the carriers, you will integrate closely with the customer’s team, the internal customer account team, and oversee the operational relationship with the carriers. To succeed in this role, you must excel at relationship building, have strong communication skills, a deep understanding of service and cost metrics, and possess project management expertise in the transportation industry.

Responsibilities

• Collaborate to create performance improvement plans for carriers and track progress.
• Continuously work to improve carrier management processes.
• Manage carrier rates, lane bids, and maintain the master rate file.
• Oversee rate and invoice exception management in partnership with the internal customer account team.
• Publish and interpret carrier scorecards and service metrics.
• Work directly with the customer on large RFP exercises.
• Act as the escalation point for carriers to resolve open issues.
• Participate in procurement projects, including data extraction, analysis, formatting, and presenting rates and related pricing data.
• Perform other duties or responsibilities as assigned based on team and/or country-specific requirements.

Required Qualifications

• Bachelor’s degree from an accredited college or university.
• Minimum 4 years of professional experience.
• Ability to travel up to 25% (domestically and internationally).

Preferred Qualifications

• Professional experience in procurement, carrier sales, transportation, logistics, and/or supply chain.
• Exceptional facilitation skills, including relationship management, presentation, documentation, and accountability.
• Strong root cause analysis and analytical skills.
• Strong negotiation and conflict resolution abilities.
• Proven ability to communicate effectively with various levels within the customer organization (both written and verbal).
• Ability to identify, understand, and execute strategies based on market trends and pricing.
• Proficiency in Microsoft Office Suite.
• Values a diverse and inclusive work environment.

Disclaimer

This job description is intended to generally describe the nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all responsibilities and skills required of employees performing this role.

If you have a passion for enhancing carrier relationships, driving performance, and delivering operational excellence, apply today and take the next step in your career with C.H. Robinson!

CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.

Benefits

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.