At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

About the Opportunity

The IMS ANZ Billing team is supporting the day-to-day billing activities for Iron Mountain Australia and New Zealand business. This team is responsible for carrying out various billing related activities. This is a very critical team with a need to maintain high quality standards and strict adherence to SLA’s.

Roles and Responsibilities

• Process Manual invoices/Credits/Re-bill requests on source system
• Maintenance of customer profile
• Create month end reports
• Modifying customer Invoices and re-issuing
• Non Standard/ Customer Specific Billing activities
• Web Invoice submissions

Ideal Candidate

• Understanding about Billing activities & billing close
• Oracle knowledge
• Experience on SFDC
• Intermediate knowledge of Excel/G-Suite (Pivot Tables, VLookup, etc...)
• Ability to learn and adapt quickly
• Ability to deliver outstanding quality despite working through high volumes
• Sound reading comprehension and Excellent verbal (oral) and written communication skills
• Speed and accuracy of data input experience required
• Responsiveness and sense of urgency•Ability to think strategically, and act tactically
• Develop and maintain an in-depth knowledge of relevant IM process and procedures
• Actively seek new ways to help improve process and propose changes to improve the quality of service delivered and reduce costs
• Complete all work to a high quality and exceed levels of customer satisfaction
• A reliable, loyal and trustworthy individual who demonstrates a high degree of integrity
• Taking personal ownership for customer issues whilst pursuing all avenues to ensure a satisfactory resolution
• Have pride in personal appearance / image, and seek to be professional in all dealings with colleagues and customers

Category: Customer Support