Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

A Partner Support Specialist is responsible for providing dedicated support to the company’s external partners by addressing their inquiries, troubleshooting technical issues, resolving concerns, and maintaining strong relationships to ensure successful partnership outcomes. This role often acts as a liaison between partners and internal teams to facilitate smooth operations and achieve mutual goals.

Key Responsibilities

Partner Onboarding:

• Assist new partners with the integration process.

• Provide training on company products, services, and partner portal functionalities.

Issue Management:

• Receive and manage partner inquiries, complaints, and feedback.

• Escalate complex issues to relevant internal teams when necessary.

Knowledge Base Maintenance:

• Contribute to and update the internal knowledge base with partner-specific information, troubleshooting guides, and best practices.

Communication Management:

• Maintain open and regular communication with partners via phone, email, and online platforms.

• Provide timely updates and status reports on open issues.

Relationship Building:

• Develop strong working relationships with partner contacts.

• Understand partner needs and proactively address concerns to foster mutual trust and satisfaction.

Performance Monitoring:

• Track key partner metrics and identify areas for improvement.

• Report on partner performance to internal stakeholders.

Partner Training:

• Deliver training sessions to partners on new features, updates, and best practices to help maximize their use of the company’s platform.

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About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

 Visit us at www.accenture.com 

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.