Infra Managed Serice Sr Manager

Posted:
8/27/2024, 9:36:08 PM

Location(s):
Riyadh Region, Saudi Arabia ⋅ Riyadh, Riyadh Region, Saudi Arabia

Experience Level(s):
Expert or higher ⋅ Senior

Field(s):
IT & Security

The IT Infrastructure Delivery Lead oversees the management and operations of IT infrastructure, focusing on compute, storage, backup, network, Database and datacenter services. This role ensures service efficiency, handles enhancements, acts as the first point of escalation for clients, and manages SLAs, risks, and project budgets.

Key Responsibilities:

  • Operations Management: Oversee daily operations for compute, storage, backup, network, and datacenter services.
  • Client Interaction: Serve as the primary escalation contact for clients, resolving issues promptly.
  • Service Enhancements: Identify and implement improvements to infrastructure performance and reliability.
  • SLA Management: Ensure adherence to service level agreements, monitor performance, and report on compliance.
  • Risk Management: Identify, assess, and mitigate risks associated with IT infrastructure.
  • Project Budget Management: Manage project budgets, ensuring financial objectives and cost efficiency.
  • Team Leadership: Lead and mentor IT teams, fostering a collaborative and high-performance environment.
  • Incident Response: Coordinate and manage incident response efforts to minimize downtime and ensure quick resolution.
  • Vendor Management: Collaborate with vendors to procure necessary hardware, software, and services efficiently.
  • Documentation: Maintain accurate documentation of infrastructure configurations, processes, and procedures.

Qualifications:

  • Experience: 12+ years of proven experience in managing Complex IT infrastructure (multiple Datacenter) , including compute, storage, backup, network, and datacenter operations.
  • Skills: Strong leadership, project management, and client communication skills. Proficiency in managing SLAs, risks, and budgets.
  • Certifications: Relevant certifications such as ITIL, PMP, or equivalent are preferred.

This role is essential for ensuring seamless delivery and continuous improvement of IT infrastructure services, supporting business operations and enhancing client satisfaction.

About Accenture:

Accenture is a leading global professional services company that helps the world's leading

businesses, governments and other organizations build their digital core, optimize their

operations, accelerate revenue growth and enhance citizen services—creating tangible value at

speed and scale. We are a talent- and innovation-led company with 742,000 people serving

clients in more than 120 countries. Technology is at the core of change today, and we are one of

the world's leaders in helping drive that change, with strong ecosystem relationships. We

combine our strength in technology and leadership in cloud, data and Al with unmatched

industry experience, functional expertise and global delivery capability. We are uniquely able to

deliver tangible outcomes because of our broad range of services, solutions and assets across

Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities,

together with our culture of shared success and commitment to creating 3600 value, enable us

to help our clients reinvent and build trusted, lasting relationships. We measure our success by

the 3600 value we create for our clients, each other, our shareholders, partners and

communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Accenture

Website: https://accenture.com/

Headquarter Location: Dublin, Dublin, Ireland

Employee Count: 10001+

Year Founded: 1989

IPO Status: Public

Last Funding Type: Grant

Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing