Job Title: Key Accounts Coordinator 

Department: Commercial Business  

Reports To: Regional Sales Manager 

Exemption Status: Exempt (Salary) 

About Westlake Ace Hardware 

Ace Retail Holdings, the division of Ace Hardware Corporation that owns and operates the Westlake Ace Hardware chain, is one of the largest hardware retailers in the United States. Headquartered in Lenexa, Kansas, Westlake Ace Hardware has been in operation for over a century and operates over 150 neighborhood stores located throughout the United States. Great people make Westlake stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of:  

Service, Passion, Respect, Integrity, Teamwork and Excellence 

General Summary 

The Key Accounts Coordinator will be responsible for maintaining our customer relationships through responsiveness, communication, collaboration and local market teamwork with fulfillment and procurement. This is a fast-paced active environment which will require focus and flexibility to achieve our ultimate goal of supporting all sales functions for the assigned market(s).  

Essential Duties and Responsibilities 

• Receive calls and take orders from customers. 

• Submit and fulfill customer orders on the website. 

• Serve as a first line web site support for the assigned customer base. 

• Connect with fulfillment and delivery to make certain we are meeting assigned customer needs. 

• Consistently work to help customers place their own orders on the website as they are able. 

• Consult with customers to establish their whole/complete needs. 

• Be a resource for customers who have questions about product availability, delivery timing, product use, substitutions. 

• Keep the sales and fulfillment teams informed of all customer needs, but in particular special needs or circumstances to properly service the customer. 

• Work with and manage Ops Technology/Yardi (property management software) orders with field sales representatives. 

• Additional duties and responsibilities as needed and assigned.   

Other Essential Requirements 

Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others: 

• SERVICE – Amaze our customers, our associates, and our communities by delivering on our helpful promise. 

• PASSION – Showing our love for the work we do, our customers, and our associates. 

• RESPECT – A humble appreciation that a diverse and inclusive workplace makes us a stronger and better company and that every person is unique and valued. 

• INTEGRITY – An authentic commitment to moral and ethical behavior. 

• TEAMWORK – Together we can achieve extraordinary things. 

• EXCELLENCE– A disciplined approach to achieve outstanding results through continuous improvement. 

Minimum Skills, Requirements and Qualifications 

• Clear understanding of sales operations, commercial/B2B sales and business fundamentals. 

• Refined interpersonal skills to engage with others, solid negotiating, and conflict resolutions abilities. 

• Able to foster teamwork and collaboration. 

• Able to motivate others both internally and externally to perform enthusiastically. 

• Must have excellent attention to detail and follow up. 

• Excellent PC skills including knowledge of Excel, Word, PowerPoint & Outlook. 

• Ability to work independently and during flexible hours. 

• Standing, walking, lifting (up to 50 lbs.) and climbing.