Product & Consumer Protection Compliance Specialist - Compliance (Openbank)

Country: Spain

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Openbank the digital bank of Santander Group, is transforming the financial sector by helping millions of people from different countries managing their money.

We deliver simple, fast, and secure mobile-first banking experiences through everyday banking, lending, and investments. Our core DNA—simplicity, agility, and technology—drives us to make banking accessible, intuitive, and innovative.

Working through multidisciplinary teams, we prioritize innovation, collaboration, and digital transformation. We make decisions quickly, learn from our users, and constantly adapt. We're seeking passionate individuals who are excited about digital innovation, eager to impact millions of lives, and ready to thrive in a dynamic, high-performing, agile environment.

THE DIFFERENCE YOU MAKE

Openbank is looking for a PRODUCT & CONSUMER PROTECTION COMPLIANCE SPECIALIST based out of Madrid.

You will contribute to the definition, implementation, and oversight of the product governance, commercialization, and consumer protection framework within Openbank’s Compliance and Conduct function, ensuring that banking products and services are designed, distributed, and managed throughout their lifecycle in accordance with applicable regulatory requirements, conduct principles, and customer protection standards. You will also be responsible for advertising controls over all materials published by the different teams.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Provide regulatory advice and support to business, product, and distribution areas, ensuring appropriate management of regulatory compliance and conduct principles in the commercialization of banking products and services throughout their lifecycle (design, approval, commercialization, and post-sale) for the Spanish market.
• Participate in the new product approval process (Product Approval Process), assessing associated regulatory and conduct risks and verifying that product governance procedures have been properly applied prior to commercialization.
• Review and oversee contracting flows and commercialization processes across different channels (digital and remote), ensuring compliance with regulatory requirements, transparency principles, and consumer protection standards.
• Perform periodic monitoring of conduct and customer protection risks, including the analysis of relevant indicators such as:
  • Complaints and root cause analysis.
  • Processes for vulnerable customers.
  • Quality controls and call Monitoring.
  • Review of incentives and remuneration models for the sales force
  • Other conduct and customer experience indicators
• Contribute to the implementation of new regulations affecting the commercialization of banking products and consumer protection, supporting the responsible areas in their interpretation and implementation.
• Prepare reports and presentations on conduct risks and regulatory compliance for internal committees, senior management, and control functions.
• Respond to supervisory requests and collaborate in internal or external audit reviews related to conduct, product governance, and consumer protection matters.
• Carry out advertising registration controls, handle advertising audits, manage changes in the advertising tool, and coordinate with the teams involved in the registration process.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organization. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• +2 to 3 years of professional experience in functions related to compliance, conduct, financial regulation, or audit within the financial sector.
• Experience acquired in the following areas will be particularly valued:
  • Compliance or Conduct areas within financial institutions
  • Internal Audit or control functions in the financial sector
• Previous experience in regulatory implementation projects or in reviewing financial product commercialization processes will also be valued.

Education

• University degree, preferably in Law, Business Administration, Economics, or related fields.
• Additional training in financial regulation, compliance, or risk management will be considered a plus (preferred)

Language

• Spanish (Required)
• English (Required)

Hard Skills

• Experience in preparing regulatory reports and presentations for internal committees or supervisory functions.
• Proficiency in analysis and reporting tools (Excel, PowerPoint, Word, or other information management tools).
• Experience in digital banking environments, review of digital contracting journeys, or analysis of conduct risks in non-face-to-face channels will be especially valued.

Soft Skills

• Analytical skills and risk-oriented mindset, with the ability to identify regulatory and conduct risks in products and commercialization processes.
• Strong communication and cross-functional collaboration skills, with experience interacting with business, product, technology, data, and other control functions.
• Critical thinking and constructive challenge capability, especially in regulatory and control environments.
• Ability to synthesize complex information and translate it into clear reports for different audiences (internal committees, management, or supervisors).
• Organization and ability to manage multiple regulatory initiatives in parallel.

WE VALUE YOUR IMPACT

Your contribution matters, and it’s recognized. You can expect a fair, competitive reward package that reflects the impact you create and the value you deliver. But we know rewards go beyond numbers.

• We offer more than just a paycheck—our benefits are designed to support your life, your goals and your well-being, now and into the future.
• Your health is our priority. Through BeHealthy, our global wellness programme, we promote Holistic wellbeing
• We know family is everything. That’s why we offer parental leave, childcare support and family-friendly programmes tailored to each life stage.
• We’re enable our teams to go beyond through global opportunities and broad career paths.
• We believe in the power of helping. You can dedicate part of your working hours to volunteering.

We’re here to keep you motivated, help you reach your goals, and celebrate your progress, every step of the way.

Openbank is an equal opportunity employer. All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status.

We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.

The personal data you provide as well as any data generated during the selection process are confidential and will be processed by Open Bank, S.A./ Open Digital Services, S.L. with registered office at Plaza de Santa Bárbara 2, 28004 (Madrid), for the sole purpose of managing your participation in the selection processes and, where appropriate, to formalise your recruitment.  

For further information about your rights and data protection, please read the ODS/Openbank Privacy Policy applicable to this type of data processing here. 
 

READY TO TAKE THE NEXT STEP IN YOUR JOURNEY?