Who We Are:
At the intersection of health plans and providers, Apixio is creating a leading Connected Care platform to minimize reimbursement inaccuracies and high-quality patient care so they can thrive as the industry moves toward value-based reimbursement models.
The combination brings together healthcare expertise, AI/machine learning technology and data-driven analytics solutions to deliver innovative solutions and value to our customers and the healthcare ecosystem. We aim to accelerate the shift toward alternative payment models, while enhancing efficiency and supporting better patient outcomes.
Job Summary:
The Client Success Leader is responsible for managing the relationship and ensuring value delivery for assigned clients. This client-facing position is responsible for managing the client contract and overall client satisfaction in terms of relationship, results, and their experience in dealing with our company. The Client Success Leader will also build relationships with internal leaders to drive results and will contribute to process optimization efforts to ensure client results are optimized.
Essential Duties and Responsibilities:
- Cultivate and bolster strategic, trusted advisor relationships with assigned clients and understand their business needs to drive future opportunities and growth of footprint
- Act as client’s representative to drive internal decision-making and agendas related to the needs of customers, while working with cross-functional teams to solve pain points and deliver high customer satisfaction scores
- Collaborate with internal team members to ensure client portfolio goals are attained and exceeded
- Partner with internal cross-functional teams to identify and deliver processes, workflows and solutions to client on time and with functionality that meets or exceeds client goals
- Develop strategic plans for future client scope expansion and growth as well as exceptional delivery and service to customers.
- Project financial results and company revenue based on KPI data and business dynamics
- Develop and execute robust, client-specific account plans, detailing action plans, available opportunities and customer analyses to achieve mutual goals of ClaimLogiq and customer
- Produce and facilitate client-facing review presentations in person or via teleconference
- Coordinate operational and strategic activities internally to improve client experience and strengthen ClaimLogiq processes
- Support client contracting efforts
- Monitor solution performance and deliver quantifiable and qualitative insights to customers via regular meetings, quarterly business reviews, etc.
Job Requirements:
Skills, Knowledge, Education, and Experience
- 5+ years of previous experience in client success / account management utilizing a consultative approach to managing complex customer relationships
- Strong Healthcare industry experience, specifically in the health plan or provider sector, with payment integrity program knowledge preferred
- Excellent written and verbal communication skills, including ability to effectively engage, influence, work collaboratively and gain trust with all levels of internal and external organizations
- Strong organizational skills and capability to drive multiple, simultaneous projects to completion
- Ability to manage and develop financial forecasts and manage clients to revenue goals
- Demonstrated ability to work independently but also possessing strong team mentality
- Strong interpersonal, analytical, problem-solving and decision-making skills
- Ability and willingness to travel
Computer Equipment and Software
- Proficiency with Microsoft Office Suite including video conferencing
We recognize that people come with experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Your skills and background may be more translatable to this role than you initially thought. Allow us the opportunity to get to know you. Please let us know if you require accommodations during the interview process.
What Apixio can offer you:
- Meaningful work to advance healthcare
- Competitive compensation
- Exceptional benefits, including medical, dental and vision, FSA/HSA
- Generous vacation policy
We take your privacy very seriously. Please review our privacy policy to see exactly how we protect your information here
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Notice to Recruiters/Staffing Agencies
- Recruiters and staffing agencies should not contact Apixio through this page. All recruitment vendors (search firms, recruitment agencies, and staffing companies) are prohibited from contacting our hiring manager(s), executive team members, or employees
- We require that all recruiters and staffing agencies have a fully executed, formal written agreement on file
- Apixio receipt or acceptance of an unsolicited resume submitted by a vendor organization to this website or employee does not constitute an actual or implied contract between Apixio and such organization and will be considered unsolicited and Apixio will not be responsible for related fees
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