We're looking for a Staff Operations Coordinator to join our team in London as part of our Client Services function.

Your Role: You will manage the internal staff travel operations for our events teams.  This will include accommodation and transfer management, budget management as well as post show reconciliation. You will will have a passion for helping others and a drive to provide exceptional customer service as well as impeccable operational skills

Key Responsibilities

• Main point of contact in all matters relating to Ascential Events staff travel as well as the wider Ascential team who attend events.
• Build and strengthen external partner relationships to achieve long term client partnerships and retention with our hotel and transfer partners.
• Manage the accommodation inventory ensuring that we have adequate (but not too much) allocation of inventory for each show, ensuring that specific staff requirements are met at all times.
• Maintain accurate records keeping track of attendees, contract updates, post show recognition, bookings and payments.
• Working with internal and external teams to ensure all contractor accommodation needs are met with continuous upward reporting.
• Working closely with our internal & partner CX teams to ensure the online experience is working as expected and in the best interest of Ascential staff needs.
• Be present at our festivals & shows when supporting staff throughout.
• Ensure a friendly, supportive communication with our client (staff) at all times inline with Ascential Values. 

Your Experience

• Experience in operations and customer service essential
• A complete focus on delivering exquisite customer service
• Great communication skills necessary
• Comfortable working with G-suite (specifically sheets and other organisational software)
• Strong written and verbal communication skills
• Great attention to detail and organisational skills
• Proficiency with common customer success and customer relationship management software, such as Gainsight and Salesforce.

If you don't meet every single requirement, we'd still encourage you to apply. At LIONS, we are committed to creating a diverse, inclusive and authentic workplace, so if you are excited about this role we would still like you to apply.

Who are we?

The LIONS brand is probably most synonymous with Cannes Lions, The International Festival of Creativity, the definitive meeting place for the global creative communications and advertising community. It’s five days of inspiration, aspiration, unlimited magic and potential. The Festival has been championing creative excellence since 1954 with the goal of providing a global destination and the definitive benchmark for creativity that drives progress.

LIONS is going through an exciting time as it’s recently repositioned as The Home of Creativity, supporting those in the business of creativity at every step of their journeys with an extended portfolio of new advisory, learning and intelligence services. Our purpose is to drive progress through creativity for an incredibly diverse and talented global creative community.

You will join a team of change makers. The team’s purpose is to champion change to create the most powerful global creative community and drive growth for the brand.

LIONS is an Ascential company. Ascential delivers specialist information, analytics and ecommerce optimisation platforms to the world's leading consumer brands and their ecosystems. We help our customers to make smart decisions that improve performance now, and in the future.

With more than 3,300 employees across five continents, we combine local expertise with a global footprint for clients in over 120 countries. We are listed on the London Stock Exchange.

Why choose us?

At Ascential, diversity, equity and inclusion is core to us. We’re a company built around our people - and we’re committed to supporting each and every one of them to be the best they can be. We love having a diverse team of people who bring new ideas and different strengths and perspectives to Ascential. Our employee-led groups and networks, Ascential Pride, Black in Business, EmPower: Ascential Women's network, Shalom Ascential, Christian Ascential and Latinx, help us to create a place where communities and allies can connect and share experiences. We are proud to have been recognised as a best performer in the FTSE Women Leaders Review for six consecutive years, listed in the Bloomberg Gender Equality Index and ranked highly in both MSCI and Sustainalytics ESG indexes.We’re committed to ensuring we have a positive impact on the environment and communities in which we operate and we support our people to be more environmentally friendly,  including ensuring our pension plan defaults to sustainable options.

We are committed to supporting charities with contributions, volunteer work and knowledge sharing. We have over a decade-long partnership with The Prince's Trust and sponsor initiatives to empower young women and support underserved communities

Recognising great performance is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people.

We have a truly flexible working environment with a wide range of flexible, hybrid and agile-working arrangements. Conversations about flexible working have always been - and will continue to be - actively encouraged here.

Our benefits and wellbeing package offers flexible benefits you can tailor to your own personal needs, including:

• 25 days of holiday per year  - with an option to buy/ sell upto 5 days
• Pension, Life Assurance and Income Protection
• Flexible benefits platform with options including Private Medical, Dental Insurance, Critical Illness and the Ascential Shares Scheme
• Employee assistance programme, season ticket loans and cycle to work scheme
• Volunteering opportunities and charitable giving options
• Great learning and development opportunities.

We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you.

If we inspire you, why not join and inspire us?  Find out more on what our People say