Year Round

Who We Are:  At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.  

Perks & Benefits:

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts 
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

POSITION SUMMARY:

The IT Systems Specialist (ITSS) will work as an intermediary member of the IT Operations team, assisting with strategic execution, administration, and implementation of the organizations core IT systems, including server, network, and cloud platforms.  With direction from IT Systems Administrators, IT Network Administrators, and the IT Operations Manager, the ITSS will perform skilled work in the operation, installation, configuration, troubleshooting, and maintenance of server and network systems, computers, software, point-of-sale systems, mobile devices, weather instrumentation, industrial controls, and other related equipment.  This role will also serve in a support capacity and as an escalation resource for day to day incident and support requests.

The ITSS will be expected to participate in Enterprise working groups and project teams in support of local Resort and Alterra Enterprise strategic initiatives.

Using a variety of methodologies and prior experience, the ITSS will assist with implementation and support of business initiatives, as well as participate in proof-of-concept exercises, evaluation of hardware and software solutions considered for purchase.  Duties also include the maintenance of records/documentation and completion of reports and inventory control, including independent recommendation and procurement of a variety of operations equipment, consumables, parts, tools, and other IT assets.  

Excellent customer service skills are required to provide responsive service to fellow staff, outside vendors, and end users, ensuring that the department establishes and maintains cooperative working relationships. The ITSS must be able to work under pressure and deadlines, carry out written and oral directions, and prioritize support requests to meet business objectives, and engage in both independent and structured study and training courses.

The ITSS will follow all Winter Park policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes.

ESSENTIAL DUTIES:

• The organization uses a ticket work management system that follows ITIL processes.  Tickets should be addressed in a timely manner, and ITIL processes should be followed.

• The IT Systems Specialist may be assigned specific IT systems, such as servers, network, wireless, backup, storage, telecom, SaaS/IaaS, etc, in which they will be developed as a subject matter expert so they may assist in maintaining, upgrading, monitoring, and managing the long-term life-cycle of the system.

• The IT Systems Specialist will use, modify, apply, develop, and maintain a library of PowerShell scripts and code snippets at an intermediary level, with the expectation to provide stable and repeatable results.  With direction, the ITSS will participate in code review, troubleshooting, and enhancements to new and existing PowerShell scripts.

• The IT Systems Specialist will act as an escalation point for the IT Support Specialists to resolve incident and service request tickets and calls.

• Coordinating and maintaining effective communication with all staff members and vendors is essential. The IT Systems Specialist responds to technical and non-technical situations in a friendly, efficient manner.

• The IT Systems Specialist is required to work closely with other IT staff, other departments, as well as the IT Operations Manager to ensure computer and network systems are working efficiently and internal processes are being followed.

• Clear documentation is necessary so each member of the team is capable of helping to support our systems. Documentation and inventory of computer systems must be thorough, accurate, and comply with standards established by the IT Operations Manager.

• The IT Systems Specialist position is a salary exempt position (meaning exempt from overtime).   Normal work hours for this position are five days a week, 8am to 5pm, with a one hour lunch break.   Variations from the normal work hours may be scheduled by the IT Operations Manager.

• Winter Park Resort is a 24-hour operation and requires this position to be flexible in work schedules.  The position is often required to be staffed on weekends and holidays. Occasionally late night shifts will be required to perform maintenance and upgrades on critical systems during hours of low utilization. The position is required to participate in an on-call rotation after normal hours as scheduled by the IT Operations Manager.

• Alterra/Winter Park Resort team members must read, understand, and abide by all procedures and guidelines defined by Alterra, Winter Park Resort, the IT Director, and the IT Operations Manager.  Compliance with “The Winter Park Employee Handbook” and the Alterra policies, whenever representing their position, are mandatory.

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

EDUCATION & EXPERIENCE REQUIREMENTS:

Education:

• High School diploma or equivalent required

• College degree in Information Systems or related field desired; Equivalent work experience required.

Experience:

• Must have a minimum of 3 years’ experience in the installation, maintenance, and repair of computers and related equipment and software.

• Must have a minimum of 1 years’ experience in the installation, maintenance, and repair of server and/or network systems.

Qualifications and Skills:

• A valid Colorado Driver's License is required.  May also be required to obtain a license or specific training for off-road vehicles or snow machines.

• Strong technical skills and ability to troubleshoot problems.

• Strong abilities to read, create, and interpret technical documents.

• Ability to prioritize tasks and work independently, while closely collaborating with management on broader IT projects.

• Experience with PowerShell, and a functional knowledge of scripting for Windows environments

• Experience with desktop operating systems including Microsoft Windows, and MacOS.

• Experience with setup and support of mobile devices including Windows mobile devices, iOS and Android devices.

• Experience with low-voltage Category (Cat5e/Cat6) cabling, installation, termination, and troubleshooting.

• Experience with 2.4 & 5 GHz 802.11 wireless network architecture and maintenance.

• Experience with VoIP telephone systems.

• Experience with Microsoft Active Directory systems as well as Group Policy.

• Experience with Microsoft Windows server environments.

• Experience with Linux/Unix server environments is preferred.

• Experience with virtual server environments including VMware ESXi, and VM backup systems.

• Experience with point-of-sale systems and associated peripherals is preferred.

• Experience with PCI and SOX compliance preferred.

• Rudimentary exposure or working knowledge of Ethernet networking, LAN/WAN network technologies, the OSI model, TCP/IP, switching, routing, Wi-Fi, IP addressing, DHCP, DNS, and VLANs.

• Familiarity with enterprise-class server systems.

• Familiarity with cloud management systems and/or SaaS portals

WAGE:

The base hourly pay range below represents the low and high end of Winter Park Resorts hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Winter Park Resorts total compensation package for employees. Other rewards may include many region-specific benefits.

Salary range: $60,000-$80,000/Annual

TRAVEL REQUIREMENTS:

• Most work will be performed in Winter Park, CO. However, occasional travel to the Greater Denver area, other Alterra resorts, and other locations may be required from time-to-time.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

Office Environment:

• Able to lift, carry, or otherwise move and position a minimum of 40 pounds on an occasional basis, with assistance.

• Due to support demands the IT System Administrator must be able to ski/ride, walk, snowmobile/ATV, and/or drive to all Winter Park locations.

• Must be able to carry computers and associated equipment.

• Must have fine motor skills to work with small wires and parts.

• Must be able to work outside in a high altitude, montane and alpine environment.

• Manual dexterity to operate a computer and other common office equipment on a constant basis.

• Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.

• Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.

• Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.

• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily - reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Other duties as assigned:

This position description is an overview of the scope of responsibilities for the role described above.  With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.