This is an important position within the IDEXX Global Sales and Service Analytics team, responsible for creating reporting, analytical products and data visualizations for multiple stakeholders, including Sales Professionals, Customer Support leaders, and Executives in multiple global locations. Our goal is to enable Sales and Service professionals with the analytics and insights they need to be successful, while also driving productivity and revenue growth across the organization.

Join a highly collaborative and dynamic team within a growing Sales and Customer and Technical Support organization that has a direct impact on the company’s fiscal success. You will learn and teach a lot, tackle exciting work, add tangible value to a fast-paced organization, and make an awesome team even better.

You will design, build and deploy solutions using a variety of analytic tools. You will contribute to information governance, process improvement, and strategic implementation in support of sales strategies and customer support initiatives

What do you need to succeed?

• Proven experience with data transformation tools such as Alteryx or SAS
• The ability to present data through visualization tools like Tableau, Qlik, SAS Visual Analytics, or CRM Analytics (fka Einstein Analytics)
• Experience with Salesforce and knowledge of languages such as SQL, Java, Python, or JSON would be preferred
• Artificial Intelligence and Machine Learning skills and experience are a plus
• The ability to effectively collaborate and communicate with both teammates and stakeholders from across the business

What are our desired skills and experiences?

You might not match all the job specifications, but if you have the desirable technical and functional aptitude, we are interested in talking to you. To be successful in this role, we are looking for someone with superior analytical skills, intellectual curiosity, strong collaborative abilities, agility, education and experience.

PRIMARY DUTIES AND RESPONSIBILITIES

May perform one or more of the following:

• Gathers, analyzes and reports on data.
• Identifies, evaluates and implements system, process or procedure improvement opportunities.
• Analyzes, develops and implements process changes to provide improvement in work flows, operational procedures and other related business areas.
• Participates in projects to implement initiatives; identifies project opportunities; generates ideas and solutions.
• Communicates with related areas to coordinate work.

EDUCATION

• Bachelor’s Degree or equivalent combination of education and experience required.

REQUIRED SKILLS AND ABILITIES

• Data gathering and analytical ability.
• Process improvement skills
• Excellent interpersonal skills.
• Strong verbal and written communication skills.
• Ability to work both individually and as a team player.
• PC skills, including Microsoft Office.

PHYSICAL DEMANDS

• Extensive sitting, phone and computer use.
• Capable of standing continuously for up to 2 hours.
• Extend and reach with hands and arms and use hands and fingers.
• Occasionally required to climb, balance, bend, stoop, kneel or crouch.
• May be required to lift, move and carry up to 50 pounds.
• Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus.
• Hearing acuity sufficient to effectively communicate with customers and Employees via telephone and in person.
• Ability to communicate verbally on phone and in person.
• Fluency in the English language.
• Extended hours may be required.
• Some travel may be required.

WORK ENVIRONMENT

• General office environment or light laboratory/industrial, with some areas to assemble equipment, decontaminate potential biohazards and bench repair instruments.
• Normal office noise level, with occasional moderate noise.

LEVELING GUIDE

• Requires knowledge and experience in own discipline, acquiring higher level knowledge and skills.  Builds knowledge of the organization, processes and customers.
• Solves a range of problems.  Analyzes and recommends possible solutions.
• Receives a moderate level of guidance and direction as needed.

Why IDEXX?

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you?

We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.