Engage directly with banking and financial services (BFS) clients to lead and facilitate workshops, define solution scope, and gather detailed business and functional requirements
Collaborate with stakeholders across business, technology, and operations to define end-to-end payment journeys and pricing logic for banking and financial products
Actively manage customer engagement and expectations throughout the project lifecycle to ensure alignment on scope, priorities and deliverables
Translates business requirements to technical requirements while balancing them between what’s technically feasible and financially and functionally reasonable
Drive clarity in complex problem spaces and navigate ambiguity to guide stakeholders towards actionable problem statements
Secondary:
Capture and document the banking product definition and the pricing configuration rules
Analyse and model the payments value chain, including orchestration, clearing and settlement processes
Support the design and implementation of system interfaces and API integrations aligned to payment schemes
Liaise with technical teams to ensure technical design and solution configurations are aligned with business requirements
Coach and mentor junior analysts to ensure consistency and quality of deliverables across the team
Contribute to continuous improvement initiatives related to tooling, methodology and knowledge sharing
Key Skills and experience
Strong knowledge in banking and financial products, payment processing and digital banking
Practical experience in pricing and deal management system with hands-on implementation on either legacy or next-gen platforms
Understanding of the end-to-end journey of the implementation and fulfilment of banking products
Ability to use exceptional communication skills to manage client expectations through workshop and feedback sessions
Ability to summarise solution proposal including inputs, considerations, and recommendations concisely and accurately to obtain feedback and approvals
Ability to constructively and confidently challenge client requests that fall outside of scope or viability considering technical feasibility, delivery timelines and cost implications
Desirable
Familiarity with ISO 20022 messaging standards and the application in payment platforms
Understanding of domestic or international payment systems (e.g., NPP, BECS DE, BPAY, HVCS, and SWIFT cross-border)