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The Senior Account Manager is responsible for establishing, maintaining, and growing strong external client relationships. This responsibility includes maintaining stable client relationships, achieving growth on existing accounts and ensuring world-class work. YOU are expected to be the cross-functional (and pan-geographic) team leader and manage medium to large-scale accounts or multiple accounts, or independently manage brands within accounts.

What you'll do

• Translate the client's vision and needs into business requirements, coordinate with project teams on required deliverables, and manage client expectations.
• Establish day-to-day working relationships with Business Communication Leads and Marketers across 6 vertical markets to ensure that we can continue to grow our business and deliver.
• Identify opportunities and new interests that the client may not recognise to help drive revenue and benefit business needs as their digital advisor.
• Ensure work is delivered on budget and manage invoicing according to the contract terms.
• Be a role model for stewardship between the client and the agency by balancing the account's needs with avoiding unnecessary expenditures and negotiation required costs.
• Obtain key client information and transfer it accurately to project teams to ensure effective scoping of work.
• Anticipate, proactively address and advise management on potential client or revenue issues.

Who you are

• Min 3 years of relevant experience in a digital marketing communications capacity with local and international clients
• Proven experience in managing teams working cross-functionally within a fast-paced environment
• Strong understanding of technical audience and industry demand chains
• Digital creative agency experience is preferred, with strong BTB and BTC exposure, with a demonstrated track record of client relationship development and service