Job Description Summary

The Aftermarket Specialist is responsible for providing excellent customer service and supporting the Customer Service and Commercial teams across the Latin America region.

Job Description

Key responsibilities:

• Provide high-quality customer service to both internal and external customers, ensuring timely, professional, and accurate responses.
• Create quotations and enter purchase orders in the designated ERP system (SAP).
• Act as a focal point for customer-related data, including quotations, orders, shipments, receipts, and other customer service activities.
• Respond to emergency orders in a timely manner to expedite material delivery.
• Provide post-shipment documentation and support the resolution of invoicing and billing issues.
• Review and manage Open Orders to drive on-time delivery (OTD) and support regional sales objectives.
• Build and maintain strong relationships with customers and internal stakeholders to establish trust and effective collaboration.
• Ensure accurate and auditable data records are maintained in compliance with internal and external audit requirements.
• Act as a key support partner to the Sales team.

Required Qualifications:

• Bachelor’s degree required, preferably in Business Administration, Engineering, International Trade, or related fields.
• Minimum of 2 years of experience in customer service, aftermarket, commercial back-office, or related roles.
• Proven experience managing multiple customers and orders simultaneously.
• Ability to work effectively in a cross-functional and multicultural, multi-country team environment.
• Strong organizational skills with the ability to manage priorities and work independently.
• Advanced English proficiency (written and verbal).
• Intermediate Spanish proficiency to support regional customer and internal communications.

Desired Qualifications:

• Experience with ERP systems, preferably SAP.
• Knowledge of industrial equipment, turbine control systems, or aftermarket services (e.g., GE, Woodward, Baker Hughes, or similar).
• Basic understanding of financial concepts, invoicing, and order-to-cash processes.
• Calm, analytical approach to problem-solving and continuous process improvement.
• Ability to communicate effectively with all levels of the organization.

Additional Information