Senior Director, Events & Experiences

Reporting to: Chief Marketing Officer 

Location: New York, NY

 

What is Bilt?

Bilt Rewards is the first loyalty program that rewards members on rent and in their neighborhood, no matter where they live.

Bilt Members can earn points and access exclusive benefits on rent payments, condo & co-op fees, and around their neighborhood at local restaurants, fitness studios, rideshare, and more. Ranked the highest-value point currency by top publications, Bilt Points can be transferred 1:1 to major airline and hotel programs, or used towards rent payments, shopping, fitness, and even a down payment on a home. Members also get access to credit-building benefits, member-only experiences, and an Elite Status program.

In partnership with the top multifamily owners & operators across the country, we’ve also created the Bilt Rewards Alliance, a network of 4M+ apartments and homes across the country. Residents who live in the Bilt Rewards Alliance make payments directly through the Bilt Payment Center and get access to benefits including additional earn opportunities on new leases, renewals, and more.

While Bilt Members can use any debit or credit card to earn points and access their benefits, Bilt has partnered with Mastercard and Wells Fargo to create the Bilt Mastercard® - the first and only credit card that lets you pay rent and earn points without the transaction fee.

 

What’s the role?

The Senior Director of Brand Operations at Bilt will be responsible for overseeing and scaling the brand's events strategy, managing the end-to-end production of gifting and swag, and ensuring seamless execution of all brand experiences. This individual will collaborate across multiple teams—including design, creative, and operations—to ensure that every touchpoint delivers a premium, cohesive experience that represents the Bilt brand at the highest level. The ideal candidate is a detail-oriented leader who can manage complex logistics, work with vendors and partners, and scale experiences efficiently while maintaining tight budget controls.

 

In this role, you will… 

• Scale Events Strategy:
• Lead and expand Bilt’s events strategy across key markets, ensuring alignment with brand goals and member engagement.
• Determine conference activation strategy & execution plan 
• Expand Rent Day experiences to more cities and locations without increasing budget, identifying efficiencies and scalable opportunities.
• Manage an events calendar, developing a roadmap for offering more in-person experiences for Bilt members and partners, and enhancing community and brand presence.
• Manage Gifting & Swag Management
• Oversee the production and delivery of gifting and swag, ensuring quality, on-brand items that resonate with Bilt's audience.
• Collaborate with the design team to develop exclusive, branded products for events and partnerships that strengthen Bilt's identity.
• Manage Partner and Vendor Relationships:
• Build and maintain strong relationships with vendors, partners, and external stakeholders to flawlessly execute events and ensure Bilt's high standards are met
• Negotiate contracts with vendors to optimize value and maintain budget efficiency, without sacrificing quality or experience
• Logistics and Operations:
• Oversee end-to-end logistics, ensuring smooth execution from planning through post-event debrief. Includes event setup, logistics management, and on-site coordination.
• Lead operational initiatives across the marketing team, solving any logistical or operational challenges to ensure seamless project execution.
• Continuously improve and streamline event production processes to increase efficiency and scalability.

 

In terms of qualifications, we’re seeking:

• 8-10+ years of experience in brand operations, event management, or related fields.
• Proven ability to scale events and brand experiences across multiple cities or regions.
• Strong experience in vendor management, budgeting, and logistical planning.
• Demonstrated experience managing cross-functional teams and delivering premium experiences.
• Excellent organizational, problem-solving, and project management skills.
• Ability to work in a fast-paced environment, handling multiple projects with tight deadlines.
• Exceptional attention to detail and a creative eye for branded experiences.
• Strong leadership and communication skills, with the ability to influence and inspire teams.

 

Benefits:

• Compensation - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program
• Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We’ve got you and your family covered from day one.
• 401k plan with a match - Retirement may feel more like a pipe dream than a reality but we’re here to help you get there.
• Commuter FSAs - We believe the best ideas come from being together in one place. We just don’t think getting there should be so expensive.
• UNLIMITED PTO - Because we believe that working hard shouldn’t mean always working. Take time for you as often as you need it.
• Exclusive Employee only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt.
• Team Events - We believe in human connection so we hold events to help our employees break from the monotony of the typical work week.

 

At Bilt Rewards, we believe in transparency and we do our best to make sure the company and our candidates are on the same page as it relates to compensation. In addition to posting salary ranges for our open roles, candidates should expect to be asked about compensation expectations and requirements early on in their interview process. Our goal is to highlight when expectations and Bilt’s salary range may be out of sync, and work with the candidate to determine whether it makes sense to continue conversations.

We are considering candidates with differing levels of expertise for this position. Leveling will be based upon your experience and performance in the interview process.

Where a new hire falls within a range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Bilt's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Bilt rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time.

The salary range for a Senior Director, Events & Experiences is $150,000 - 180,000 and will be eligible for equity and an annual performance-based bonus.