Customer Banking Specialist - Moruya

Posted:
12/8/2024, 11:08:33 AM

Location(s):
New South Wales, Australia

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

Workplace Type:
On-site

  • We are a customer and community focused network of branch colleagues

  • Together we can create brilliant customer experiences that matter

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster

You will be joining one of our new Multi-Channel Branches!

As a part of the team at one of our new Multi-Channel Branches, you will utilise a customer centric approach to interact, resolve customer enquires/complaints in person, via telephone or digitally (in a contact centre environment).

  • Part Time 36.45 hours per week

  • Monday - Friday: 9.00am - 5.00pm

  • Thursday: 8.30am - 5.00pm

See yourself in our team 

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

What is a Multi-Channel Branch? 

  • Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.  

  • After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment. 

More specifically you will:  

  • Build a personal connection with customers through meaningful conversations

  • Work with customers to help them use our in-branch technology and digital banking options  

  • Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied  

  • Complete Financial Health Checks to assess customers’ financial needs and identify any changes  

  • Perform interviews and process applications for personal loans, credit cards and associated products  

  • Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist  

  • Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions  

  • Engage with customers by participating in community events and fundraising activities  

  • Look out for the safety and wellbeing of your team  

  • Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement  

We’re interested in hearing from people who   

  • Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do 

  • Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs 

  • Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions 

  • Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.   

If this sounds like the role for you then we would love to hear from you. Apply today!    

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 20/12/2024

Commonwealth Bank Australia

Website: https://commbank.com.au/

Headquarter Location: Sydney, New South Wales, Australia

Employee Count: 10001+

Year Founded: 1911

Last Funding Type: Post-IPO Debt

Industries: Banking ⋅ Finance ⋅ Financial Services ⋅ Wealth Management