As the Senior Director of Resourcing, you will be responsible for ensuring all North America audits are staffed with resources that meet the business knowledge, technical requirements, and location needs for each audit project. This role supports the North America Audit and Advisory teams, comprising 15 outstanding teams. You will lead project assignments for approximately 70 staff members. Additionally, you will support the career development of our audit team members and lead the project management activities that support the development and delivery of the annual audit plan. This newly established role is crucial in supporting the audit practice to provide high-quality, professional, and valuable Assurance and Advisory services. Through effective coordination, strategic talent management, and proactive planning, you will help champion a culture of continuous improvement and professional growth, ensuring that the audit team is well-equipped to meet the evolving needs of the organization.

Position Responsibilities:

Career Development and Project Assignment

• Complete and maintain a talent gap analysis in coordination with the Audit Leadership Team to identify and address skill gaps among audit staff.
• Develop and maintain a process to identify the skills and knowledge of each staff member.  
• Use the above information to advise decisions on filling vacancies, identifying training needs, and staffing projects, including Assurance, Advisory, and departmental initiatives, to support the career growth and development of audit staff.

Audit Planning and Resource Forecasting

• Manage the intake process and tools to identify staffing needs for projects, including vital skills and specific preferences, and schedule staff accordingly to support project requirements and staff development.
• Develop and maintain methodologies and tools for audit resource planning, ensuring all staff are properly utilized and audit timelines are met.

Leadership

• Act as a mentor and coach to audit staff, providing guidance and support to help them achieve their professional goals.
• Establish and supervise key performance indicators and metrics to evaluate the efficiency of this function.
• Identify improvement opportunities for audit project management processes across the different audit teams.

Project Management Support

• Lead the development and delivery of the annual audit plan and achievement of our strategic initiatives.
• Support the global audit leadership team with data and analysis to help them lead and deliver on their mandate.

Challenges/Opportunities:

• Meeting the staffing needs of 15 different audit teams across various fields with a pool of 70 audit staff possessing diverse skills and experience.
• Handling the scheduling of staff on approximately 100 audits annually, plus annual ICFR work.  
• Adapting to audit project timelines that deviate from the original plan
• Prioritization and time management to meet project and objective commitments while maintaining flexibility.

Required Qualifications:

• Demonstrated experience in project and resource management, as well as talent development.
• Strong analytical and problem-solving skills, with a strategic attitude

Preferred Qualifications:

• Strong communication and interpersonal skills, with the ability to establish relationships and influence stakeholders.
• PMP certificate as well as proficiency in scheduling tools are preferred

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Toronto, OntarioHybrid

Salary range is expected to be between

$103,050.00 CAD - $185,490.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.