Posted:
11/25/2024, 7:12:25 AM
Location(s):
Karnataka, India
Experience Level(s):
Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Workplace Type:
Remote
As Relyance AI’s Senior Customer Success Manager, you will be responsible for managing the adoption, expansion, retention, and overall post-implementation experience for your portfolio of customers. You’ll need to establish trust and build relationships with different customer stakeholders (including managers, directors, VPs, and CISOs) and develop joint success plans with them to ensure there is a clear plan in place to achieve the challenges customers are looking to solve using Relyance.
As a Senior Customer Success Manager, your role will include:
This role could be a fit for you if you bring:
Bonus points for:
Working at Relyance AI
At Relyance AI, we create an unreasonably hospitable and data-driven culture. We prioritize exceeding customer, and each other’s, expectations in every interaction. This means empowered team members solving problems proactively based on information, crafting personalized experiences, and radiating enthusiasm. Behind the scenes, trust and freedom allow team members to find creative solutions, while shared purpose and recognition fuel a spirit of greatness to truly wow customers and each other. We deconstruct failures to learn from them and take great pride in our successes; celebrating both.
Relyance AI is proud to be an equal-opportunity employer. We celebrate representation and are committed to creating an inclusive environment for all employees. We are committed to fair and equitable compensation practices. We use data-driven pay practices with the goal of ensuring offerings are competitive to the market and our team members are being compensated correctly based on their roles, experience, and location.
Website: https://relyance.ai/
Headquarter Location: San Ramon, California, United States
Employee Count: 51-100
Year Founded: 2020
IPO Status: Private
Last Funding Type: Series A
Industries: Compliance ⋅ Data Governance ⋅ Privacy ⋅ Security ⋅ Software