Work Flexibility: Onsite
Key Activities & Responsibilities
- Processing po receipt, put away, b2b sales replenishment
- Handling proof of delivery and submission to required departments
- Handling incoming e-mails and calls
- Proactively communicating with internal & external customers
- Logging and follow up of issue resolution and related communication back to the customer
- Take responsibility for executing tasks and supporting colleagues across a number of complex areas / processes and queries
- Work with colleagues to effectively organize and priorities the tasks within your specific areas
- Working collaboratively with other functions and divisions on cross-functional or customer specific topics
Education
High School degree
Experience
Desirable:
- 1-2 year experience in related fields
- Good Knowledge and experience in warehouse process
- Good understanding of Operations process flows and how they impact each other
- Good knowledge of MS Excel, MS Outlook, MS Word, Internet
- Basic ERP system knowledge
- Has some experience of handling difficult situations independently
- Has demonstrated the ability to build strong relationships with customers and colleagues
- Solid understanding of good documentation practices and documentation retention
Competencies & Behaviors
- Highly customer focused
- Strong collaborator which sets high performance standards
- Strong internal drive and motivation to make a difference
- Positive, optimistic mindset and can-do attitude
- Acts with integrity
- Figures things out independently, but gets help when needed
- Can identify actions to improve process outputs on Service, Cost & Quality
- Brave enough to ask questions and takes initiative
- Drives work tasks to completion
- Collaborates with other teams and their members
- Demonstrates good written communication skills
Travel Percentage: 10%