Scheduled Hours

40

Position Summary

Under moderate supervision, the IT Communication Infrastructure Technician II will be a member of a team that is responsible for deployment and maintenance of the university's voice and data telecommunications cable infrastructure that supports the wired and wireless networks, the university CATV plant, and cellular and public safety distributed antenna systems. They will generally assist other technicians in performing day to day operational work and projects performing technical tasks and troubleshooting issues.

Job Description

This is a time-limited position for up to two years.

• Under Moderate Supervision
  • Installs, troubleshoots, and maintains the infrastructure for the supported services consisting of VOIP Telephony, audio code connections to legacy telephony devices, emergency phone support, CATV plant, fire alarm communications network, cellular distributed antenna system (DAS), public safety distributed antenna systems (E-DAS), underground telecommunication cable location identification and marking, and infrastructure disconnects.  
  • Performs troubleshooting & installation of fiber optic terminations and fusion splicing, including testing verifications for Loss Length (Tier-1) and OTDR traces (Tier2), installs and diagnoses complex problems on fiber optic pathways, and coordinates & installs low voltage cables, activations, and repairs.  
  • Performs certifying test results for copper and fiber optic infrastructure.
  • Maintains the Arc GIS Database infrastructure records for GPS locations of newly installed and legacy communication cable plant.  
  • Works to resolve assigned trouble tickets and work orders while maintaining SLE deadlines. 
  • Performs telecommunication Room (TR) upkeep and maintenance.  
  • Supports IT project work.
  • Provides 24x7x365 response for incidents and alerts.
• Assists Communication Infrastructure Technician to develop, maintain, and provide infrastructure documentation, including internal departmental database records, infrastructure audits, LCM efforts, and preventive maintenance.
• Installs low voltage wiring, adhering to the technical specifications of the university’s low voltage structured wiring standards.
• Keeps up to date with latest IT technologies through training on topics from the primary duties and responsibilities; focusing on low voltage cabling infrastructure and connectivity, fiber optic termination and splicing procedures, and certifying testing practices.
• Attends, schedules, and/or facilitates meetings related to job duties.
• Fills in for teammates, respond to emergencies when needed.
• Performs other duties as assigned.

Working Conditions:

Job Location/Working Conditions

• Normal office environment.

Physical Effort

• Typically at a desk or table.

Equipment

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Associate degree or combination of education and experience may substitute for minimum education.

Certifications:

No specific certification is required for this position.

Work Experience:

Relevant Experience (3 Years)

Skills:

Not Applicable

Driver's License:

A Class E (MO) or Class D (IL) license and a good driving record are required for this position.

More About This Job

This is a time-limited position for up to two years.

Preferred Qualifications

• Participation in a infrastructure low voltage certificate program from an accredited technical school.

Preferred Qualifications

Education:

No additional education beyond what is stated in the Required Qualifications section.

Certifications:

Certified Cabling & Infrastructure Technician (CIT) - Custom Electronic Design & Installation Association (CEDIA)

Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

Analytical Thinking, Client Counseling, Client Facing, Communication, Documentations, Group Problem Solving, IT Standards, Network Infrastructures, Professional Etiquette, Project Coordination, Service Level Agreement (SLA), Software Knowledge, Strategic Planning, Structured Cabling Systems, Technical Knowledge, Technical Solutions, Technical Support, Troubleshooting, Trouble Ticketing

Grade

G10-H

Salary Range

$25.47 - $39.49 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.