What you will do:

The primary responsibility of this position is to execute and maintain the demand & supply planning for targeted customer groups

• Maintain demand planning processes and systems to improve forecasting accuracy.
• Analyse sales trends based on seasons, promotions, and historical sales trends.
• Manage and influence the key stakeholders in the Demand Consensus Process. Identify insights in demand that can be used to support increased revenue
• Maintain demand plan to ensure cost effectiveness and to meet customer demands.
• Execute product demand plans to meet organization goals.
• Implement Lead Time Reduction initiatives.
• Develop lean techniques to improve demand planning metrics and processes.
• Optimize Inventory planning according to the demand and market trends to meet cost and the service objectives.

How you will do it:

• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

What we look for:

Required

Education & Experience:

• A bachelor's degree or higher in business administration, computer science, or a certification in operator or vendor management, such as the APICS Certified in Production and Inventory Management (CPIM) or the APICS Certified Supply Chain Professional (CSCP) required
• 4+ years of experience working in planning and inventory solutions in a manufacturing environment (experience with high growth and new product introduction is a big plus)
• Knowledge of Supply Chain processes, such as Sales and Operations Planning, MRP, Forecasting, Demand and Supply Planning, Indirect Procurement, Materials Management and Logistics.
• Use of various software and computer applications, such as Oracle, SAP, JD Edwards, SAS, APO and Microsoft Office programs, required

Skills:

• Excellent communication skills, including written, verbal and presentation skills; comfortable and credible with both internal stakeholders and external audiences.
• A flexible, dynamic, self-demanding and proactive individual; able to motivate him/herself and others; easily accepts constructive input from others.
• Highly organized and detail-oriented individuals
• Strong analytical thinkers with problem-solving skills and mathematical abilities

Preferred

• Manufacturing experience (HVAC a plus)
• Solving Problem Oriented.
• Strong desire of learning, benchmarking.