Project Role : Service Delivery Operations Representati
Project Role Description : Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost.
Must have skills : Enterprise Systems Monitoring Tools
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As a Service Delivery Operations Representative, you will assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. You will play a crucial role in ensuring smooth operations and customer satisfaction. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Manage work assignments and ensure timely completion. - Drive people management activities for the delivery team. - Ensure service delivery quality and cost efficiency. - Collaborate with cross-functional teams to resolve issues. - Identify areas for process improvement and implement solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Systems Monitoring Tools. - Strong understanding of IT service delivery processes and best practices. - Experience in managing service delivery quality and cost. - Knowledge of incident management and problem management. - Good To Have Skills: Experience with ITIL framework. - Familiarity with IT service management tools like ServiceNow. Additional Information: - The candidate should have a minimum of 3 years of experience in Enterprise Systems Monitoring Tools. - This position is based at our Bengaluru office. - A 15 years full time education is required. • Should have strong knowledge on Configure, monitor, and tune network performance tools, . • Candidate must have experience with one or more Network monitoring tools Nagios, LiveNX, Nsight, StatSeeker, Webcon, IR Prognosis, NetCure, etc. • knowledge of other monitoring tools is plus. Other secondary skills include Splunk, SCOM , NAGIOS, Azure log analytics, Azure Application insight, Xymon, Operatins Bridge Manager (OBM) • Should have worked in a large complex infrastructure following ITSM methodology • Experienced in deployment and integration of SCOM based solutions, SCOM Management Pack for monitoring Infrastructure, Network, OS, DB, Middleware, Storage; Virtualization, Cloud Architectures etc • Perform administrative tasks for the Operation Manager console • .Good understanding of OS, Database and Network [ Understanding of Topology and functionality ] basics , active directory knowledge [ More than basic but not advanced ] • Good knowledge on dashboarding and integration tools like Grafana, Kibana • Should have worked on troubleshooting and managing incidents, change and problems • Should have good knowledge any scripting / programming skills like Python, PowerShell and any other developer skill • Must have very good knowledge around Cloud and associated solutions. • Manage customer escalation and provide insight to leadership • Must have excellent written and communication skills.

15 years full time education

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